Bought from them a year ago and I was already super satisfied with their customer service. I reached out to them via text message (plus points because the actual contact number posted here is really working and reachable) and they even suggested products! Their reco is the best.
Then, I encountered some problems with the product a YEAR later. I tried reaching out because the one that I bought has a 2-year warranty. I raised the issue and gave them proof of the problem. Not only did they respond in a day, but they also approved the replacement!
They even sent the product as soon as the replacement has been approved. Their rider, Sir Mark, catered to my request since I wasn't there in the address I indicated. Again, it's a stretch the Shop Ilya team did to make a customer happy.
I'm definitely buying products from them again, and tell my friends about their service!
So if you're still hesitant on buying from Shop Ilya, don't. Their customer service and products are top-notch.
Thank you Shop...
Read moreI used to order my toys from Lovecorner.ph but I though to try a different site (sorry I'm biased for aesthetic user interfaces haha) just to see. I was pleased to know that Ilya's stocks are priced rather reasonably, with some sales here and there, too.
I've yet to visit their physical shop but the online purchasing experience has been consistently flawless. I've bought two products from them this quarantine and both arrived the day after I placed my order along with some cute freebies. Ferrero Rocher chocolates came with my first purchase, and then some sweet and kinky stickers with my second.
I also have to mention that when they say discreet packaging, they really mean discreet! Your buys are wrapped in brown paper and then some bubble wrap for maximum inconspicuous delivery.
Best of all, the customer service is top tier-- they'll even shoot you a text message to check in and ask if you received the delivery!
Tl;dr: Ilya Shop is my new...
Read moreCannot recommend this store highly enough! If you are planning to buy a toy, whether online or in person, this is probably the best place to get it!
I used to be scared of going into a sex shop because it had a negative connotation in my mind. I mentioned this to my bestfriend and she brought me to Ilya on a night out in Maginhawa. The store is nicely tucked away on the second floor, and had a very comfortable and light atmosphere. The attendant was very helpful and not pushy at all. I went home happy with my first toy that day.
I had such a good experience that when I decided to buy another toy online, I still chose Ilya. I ordered from their website last night and they texted me by midnight and had it delivered by 9am today. I'm so impressed by how fast their delivery is! Also, the package was well wrapped and had no details outside other than your name and address, so it is indeed...
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