In general, the experience in The Yard is good the past few years. Teachers are committed and my daughter really loved her time there.
But bless you if your child gets injured during the session and has to miss a few lessons with a doctor's letter (in my case ~4weeks) She will be removed from the class she is currently in, and her spot will be taken up. (this was not informed to us until we wanted her to return to class again) Any credits from the previous class will automatically go missing even though it has been promised in email that can be used for future classes. Being met with templated replies that had no idea what the previous communications was even though everything was via email. 4.You will be asked to sign up for a new class, and make payment again, and out of goodwill, they will waive your registration charges (why?????) When my child didn't find the new coach engaging (inevitable since it's a totally new class) after 1 lesson back, we requested to cease the lessons and was met with a min 30 day notice requirement. Well within their rights i guess, but leaves a bad taste in the mouth considering all that has happened previously.
The Yard WAS an...
Read moreFull agree with the others who wrote about the in-flexible membership policy which subjects us to minimum 30 days notice, so even if you give 1 month notice they ended up deducting for 2 months from the card for some weird reason. Admin things aside, the biggest issue we had with the Yard was that for the age group 4-6 yrs old, they were just being taught very basic stretches and exercises only while the other trial classes we tried they were taught a lot more things. In a way my girl lost her confidence after joining at the Yard. The worst part is that for this age group there is no fixed instructor. The instructors/teachers change every week and every week we see a different teacher and the kids had tough time getting used to the new teacher. So basically the teacher will have no idea about the kids and they are all teaching the same thing every week cos there is no continuity. ridiculous. when we were pulling out of the classes they asked why, i explained this to them, they said this is how it works and they aren't going to do anything...
Read moreThis review is purely for their Christmas Show 2023. The organisation in terms of check-in/pick-up was HORRIBLE!! My 3yo had to queue 45 minutes to get inside and by then she was already in a bad mood. The place was so crowded, we were queuing under the rain at one point.
Furthermore, my 3yo was expected to check herself in on her own, in the midst of crying from the queuing + crowd. I couldn't even help her because it was too chaotic.
The seating inside is just as bad. It was so tight that I literally had to climb over some people to get to my seat. Once someone stands up in the front row, it was impossible for the people behind to watch the show.
I appreciate the effort the coaches put in for the show but it was a bad experience in general. I would've expected a better venue or better seat arrangement and a smoother check-in process for both athletes and spectators.
This is not a review of the centre in general. My toddler loves her weekly...
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