Festival Mall — Local services in Gauteng

Visited Game, Checkers and Dischem.

Game Stores was very quiet and I was surprised that there were only two ladies manning the check-out tills. The lady who served me wasn't very friendly and I got the impression that I was disturbing her because although she summonsed me to come to her till, she hardly made eye contact or responded to me greeting her. .

Dischem was busy as always. Security official was very pleasant and when I was unable to find something, the lady that I asked for assistance was very helpful and pleasant.

Checkers was quite busy. Security was very pleasant. I use my own hand sanitiser because I don't like them spraying liquid alcohol on my hands, so I always carry my own small bottle in my pocket. I always politely refuse being sprayed before entering a store and he was quite happy when I indicated that I prefer my own. I also show them that I have my own bottle so that I don't get accused of theft when I leave. I have marked it with indelible marker pen as well. I quite often have problems when entering some stores because their security often tries to force me to use theirs. I personally do not support the whole hand sanitiser activity, as I believe that it actually causes the skin to dry out and crack and I feel that it is not natural and probably is not good for our immune system anyway.

I wasn't able to find what I was looking for and I asked a lady packing some shelves if she knew where to look and she insisted in escorting me right across the store to show me where to look. Sorry, I forgot to ask for her name but she was very sweet and quite upset when it turned out that they didn't stock what I was looking for.

Check-out tills were busy and staff were, as always very pleasant. I always make a habit of greeting them and chatting a bit and they most often respond very positively to this.

I usually visit Checkers at Glen Ballade because I prefer to avoid shopping centres but Festival Mall is on my way home from where I was working yesterday and I was looking for some specials that aren't on at my usual store but the bigger variety of goods available at this store does have...

The mall is well stocked with a variety of stores, we stopped by Incredible Connections and the guys in the store clearly do not know what they're doing there. My friend had bought his cellphone in that store and he wanted to find out about claiming for its insurance since he had lost the phone, the first guy he spoke was leaning against the counter, showed no interest at all, he was on his phone and it was like he was being bothered. My friend is commercial pilot, he's very nice so he didn't react to how he was being treated and then this guy also pointed him to a guy behind him, close by though... Close enough to hear what they were talking about, apparently this is the guy who handles the insurance claims. He didn't even introduce him to the other guy, it's like he was speaking to a nobody. The guy my friend was referred acted as if he didn't hear anything, and my friend basically had to explain all over again what he needed help with, this guy was also not interested in helping out and seemed like he was rushing my friend to leave as he couldn't "help" him, all he was doing was inquiring about what he needs to do to claim for the insurance he's paying through the store for a phone he bought at this store. The same guy walked away to get something for my as it seemed like he didn't know the claim process, we waited there for 5+ minutes while this guy is now talking to another customer instead of coming back to finish helping my friend. An Indian lady with her son assume were treated more like humans, they were greeted when they entered the store, suddenly these guys can talk and walk, same thing with a caucasian gentleman who walked in, while we were still waiting. Eventually the store assistant sent another store assistant with the insurance book to explain to my friend what the process is... The guy who was sent looked like he was also in doubt. I'd never recommend shopping at that particular incredible connections based on the service my friend had received that day. Imagine being treating your customer like they're bothering you and you're doing...

My recent visit to Festival Mall in Kempton Park was an enjoyable experience that left a positive impression on me. The mall's vast selection of over 300 stores, including renowned retailers like Woolworths and Mr price , offered a wide variety of shopping options.

What truly stood out was the unique feature of the ice skating rink. The rink added an element of excitement and fun to my visit, providing a refreshing change from traditional shopping mall attractions. It was well-maintained, and the opportunity to skate added an extra layer of entertainment to the shopping experience.

For lunch, I decided to try the Spur Steak Ranch located within the mall. The dining experience at Spur was delightful. The cozy ambiance and friendly staff contributed to a comfortable atmosphere. The quality of the food, particularly the steak, was noteworthy. The restaurant's attention to detail and commitment to customer satisfaction were evident in the overall dining experience.

Navigating the mall was relatively easy, and the layout made it convenient to explore different stores. While there were a fair number of visitors during my visit, it didn't feel overwhelmingly crowded. Parking, however, proved to be a challenge, especially during peak hours.

Overall, my visit to Festival Mall was a positive one, largely due to the unique ice skating rink and the enjoyable dining experience at Spur Steak Ranch. The combination of shopping, entertainment, and dining options makes it a well-rounded destination for both locals...