Virgin Active Gym Cradlestone — Local services in Mogale City Local Municipality

I recently joined Virgin Active Cradlestone with high hopes of becoming more active and maintaining a healthy lifestyle. However, my experience with the gym during load shedding has been nothing short of frustrating and disappointing. Despite being a part of a large company like Virgin Active, they have failed to provide any provisions during power outages, leaving me and other members without access to essential equipment like treadmills.

On multiple occasions, my wife and I have arrived at the gym only to find that the treadmills are completely powerless during load shedding. Considering the fact that we pay a monthly subscription fee, it is extremely disheartening to not receive the services we are promised. I would expect a company of this size to prioritise the needs of its paying customers and take necessary measures to ensure uninterrupted access to facilities, especially during load shedding, which is a known occurrence in South Africa.

Load shedding is a well-known and planned event, and it is unacceptable that Virgin Active has not taken adequate steps to address this issue. It is evident that there is a lack of preparation and consideration for their customers' needs during such times. By neglecting to provide power backup or alternative workout options during load shedding, the gym is essentially failing to deliver what we pay for—an active and functional fitness center.

I would like to urge Virgin Active to rectify this situation promptly. As a customer, I expect the gym to acknowledge and address their shortcomings. They should invest in a reliable power backup system to ensure that essential equipment like treadmills can still be used during load shedding. Additionally, providing alternative workout options or extending memberships for the duration of load shedding would also demonstrate a commitment to customer satisfaction.

It is vital for Virgin Active to prioritise the needs and expectations of their members and take proactive measures to prevent such disappointments in the future. Failure to address this issue will only result in more dissatisfied customers and tarnish the reputation of the gym.

I hope that Virgin Active management takes this feedback seriously and implements the necessary changes to improve the experience of its members during load shedding. Only by fulfilling their obligations and providing the services for which we pay, can they regain the trust and loyalty of their...

Unfortunately, my experience at Virgin Active Cradlestone has been disappointing. While the gym is commendably clean, the negatives far outweigh this one positive.

The gym itself is far too small for the number of members it accommodates, leading to overcrowding. Adding to this, the machines are outdated, worn-out, and frequently broken, with replacements or repairs taking an unreasonable amount of time. The facilities simply don’t match the high price of membership.

There is a constant issue with weights being dropped in the gym. Whilst this is common practice at some gyms, with a very limited supply of heavy free weights, waiting weeks for repairs becomes a frustrating norm for those serious about weight training.

For the premium price you pay at Virgin Active, there are plenty of more modern gyms offering better equipment, more space, and improved facilities at a fraction of the cost. Unless significant improvements are made, I cannot recommend this gym to anyone looking for value for money or a quality...

I am deeply disappointed with Virgin Active due to unethical business practices and poor customer service. When I signed up for my gym membership, I was quoted a specific monthly rate, but I was shocked to discover that my account was charged double the agreed amount. This discrepancy was not disclosed during the signup process, and it feels like a deliberate bait-and-switch tactic. I attempted to resolve the issue by contacting the gym manager multiple times through calls and emails, but I received no response. The lack of accountability and communication from management is unacceptable for a supposedly premium gym. This experience has eroded my trust in Virgin Active, and I strongly caution others to carefully review their billing and contract terms before joining. I’m now exploring other gyms with transparent pricing and...