La Botiga Del Bon Gust — Local services in Tarragona

When paying by credit card. Staff took the option on the machine to pay in British sterling without asking if I wanted to do this. This meant additional charges to me and more money for them as it uses their currency conversion rate plus a commission fee. They also got me to sign an additional slip and when asked why I needed to sign it they said that some credit cards just ask for this. After leaving I got concerned about this additional requirement and after reading the receipt etc realised what they had done. Went back and asked about the extra slip and they said again some credit cards ask for this. When I pointed out the slip is to agree to paying in GBR and I am being charged extra and I was never given the option to pay in Euro they just shrugged their shoulders and did not say anything. Beware this scam with them. I always take the option to pay in Euro's so got confused with this additional slip thinking they had to use the old method of having to sign for the transition when they said some credit cards need...

Avoid at All Costs I stopped at this shop intending just to browse but decided to purchase some souvenirs for my family. When I went to pay, the staff member directed me to the machine. I inserted a €50 note, but immediately after, the staff member became aggressive and refused to give me the items I had paid for.

Even with the help of other customers trying to explain in Spanish that the payment had been made, she continued to shout, repeatedly saying “No.” Shockingly, she then picked up my purchases, threw them on the floor, and still refused to provide either the items or a refund.

I left the shop €50 out of pocket and with nothing to show for it. The staff’s behavior was unprofessional, rude, and completely unacceptable. I strongly recommend...

Absolutely Avoid, I came here for a look inside and ended up buying family souvenirs. The member of staff behind the counter just pointed to the machine to pay. I inserted €50 euro into the machine. The women started shouting and wouldn't give me my items that I bought. I asked other customers to help me explain in Spanish that I had paid so needed the items. The women was irate and so rude. She kept saying "No". She then picked up my purchases and THREW them on the floor and refused to give me a refund or the items. I walked out of this shop €50 down and no souvenirs. Absolutely avoid...