Games Crusade Toy And Board Game Shop — Local services in Bradford

I have used this independent retailer over the years as an alternative to online services as I have always wanted to support local vendors.

Today however will be my last, I purchased a new game a couple of days ago, but after doing some further research found it wasn't for me.

I returned it to store to process a return (sealed and with price label still attached), I was very bluntly told I'm not allowed to return it and can only have a voucher for my £85 purchase, despite having the correct paperwork to provide recent proof of purchase.

I didn't really want to argue as I have worked in customer service for many years, it was obvious that this is something that happens often due to the abruptness of the exchange. There is an A4 sized document on the till area stating that returns are not accepted.

I struggle with processing things around me and can get highly stimulated and easily missed things, this is probably something that should be mentioned at point of sale, but if I'm being honest I think it's a ridiculous policy in the first place to deny returns in a...

We popped in to the Ilkley store today for the first time, we'd been over to the Harrogate store a little earlier and they had communicated with the Ilkley store to pop a game to the side for us to drive over and collect. Parking is really easy with a really big parking area just next door. We received a really warm welcome from the lovely lady and gent that were working, they were both super helpful and informative! The game we were after had been kept aside as promised and we made a couple of other purchases too. We drove from Teesside to Games Crusade specifically and we would definitely make the journey again after todays service! They have a great choice of board games, they have really great knowledge of their products and they are super friendly! We drove straight home and had a fabulous games night!...

Lovely shop with great selection and the young lady in there is very friendly, however the man working in there (unsure if he is the owner) is very unfriendly, seems to have a genuine dislike for children and has a bad attitude towards the parents as well. I think i will take my custom elsewhere unfortunately in future. One time you can maybe put down to having a bad day but twice makes me think he just doesn't like his job. If you don't like children... Dont work with...