Cheltenham Spa railway station — Local services in Cheltenham

Disgusting behaviour towards me today by 3 staff who obviously had nothing better to do but to pick on me over seeing my Carer off on his train, which I've done many times before. They started on me only once I was on my own of course and I was the only person in the station! The threatening behaviour was instigated by a passive aggressive male, who ordered his colleague not to let me through the exit barrier. I was told I had committed a 'criminal offense' having entered the station without a ticket. The aggressive behaviour continued when I was interrogated and my repeated apologies and explanations ignored. Then I was aggressively told I had to wear a mask(i am exempt). GWR Customer Services (Vicky B) also does not understand statutory regulations regarding exemption saying I need to show 'proof' (WRONG!!!). These people are bullies, jobs worths, unprofessional and should not in any way be in jobs dealing...

After returning from bristol, the announcements caused myself and numerous others to miss the train to swindon by informing passengers that the train we were expecting to board and the train on the other platform were to be switched. We were also told to ignore the bulletin board for the train departures.

Once many of us had rushed to the other platform, the train did not arrive. Upon asking a member of staff at the station we were then told that the train would be still arriving at the original platform, only to depart as we go to the steps down to the platform.

The assistant in the office at the platform aggressively informed us that an announcement was allegedly sent through the speakers (which could not be heard due to another train waiting at that platform) stating that the train would be arriving at the original platform again.

The next train wouldn’t be arriving for another...

Missed a connection as a previous train was delayed. Tried to change my ticket here. A guy called Paul who definitely had a badge on saying "customer service" but really didn't understand the concept of it, spectacularly unhelpful, the kind of unhelpful that takes honing and practice, you can't just achieve that level of unhelpfulness with simple incompetence, he had it down to an art form, condescending to the point of bordering on outright rude from the start before I'd even began to explain the situation, really unpleasant air of smug superiority combined with a whole bag of chips, large cod, battered sausage and curry sauce on his shoulder. I struggle to envision him sat opposite someone at a job interview and them thinking "yep, this is the guy we want representing us"..... I can only assume he has photographs of somebody quite important there in a...