H beauty Edinburgh — Local services in City of Edinburgh

I recently visited Harrods Beauty Champagne Bar and had an experience that I feel compelled to share. While I’ve always enjoyed the beautiful counters, especially Chanel, Dior, Tom Ford, Gucci, Cle de Peau, and Diptyque. I am always here for a chat , for a try on or for a purchase anyway! I like the people around the counters and I want to give them 100/10 on And the security team are really friendly and nice to me as well. But my recent visit to the Champagne Bar left much to be desired.

Upon arrival, my friend and I patiently waited for service, but unfortunately, the bartenders failed to acknowledge us for an extended period. Despite there being two empty seats, it seemed as though we were invisible to the staff. We waited patiently, expecting to be seated as indicated by clear signage.

When I finally approached the bar to inquire about a special cocktail collaboration with Vieve, I was met with impatience and a dismissive attitude from the bartender. Despite my polite inquiry, she responded with eye-rolling gestures and muttered complaints about my questions. It made me feel uncomfortable and unwelcome.

The situation took a turn for the worse when the bartender handed me the cocktail samples with a slap on the table and muttered under her breath about my inquiries. This disrespectful treatment left me feeling deeply disappointed and disheartened.

Furthermore, the wait for the cocktail and checkout process was prolonged, despite my mention of time constraints. Despite feeling rushed, the service remained slow and inefficient.

Expressing my disappointment aloud wasn’t my initial intention, but the cumulative unfair treatment became too much to bear silently. However, I was surprised to be labeled as rude and subsequently banned from the Champagne bar without any attempt to understand my perspective. This decision felt unjust and lacked professionalism, especially considering my loyalty as a customer.

I believe in the importance of customer care and communication, and I hope that by sharing my detailed experience, it will encourage a constructive dialogue and improvements in customer service.

Thank you for...

Went in once in February 2023 for beauty products and could not find a single staff member to assist me. There were hardly any customers inside and yet the handful of staff there were either blatantly ignoring me or multiple were focused on a single customer at a time. I was hoping to expand my experience with some more high end products that I knew nothing about at the time and could not figure out which brand to prioritize as they were all spread out with no clear descriptions on any label. Needless to say, I left empty-handed and dejected. I returned a couple months ago to replace my skin care, of which I knew a lot about due to living in Korea for a time. However, when I was trying to find the desired ingredients that Koreans use, I was approached by a condescending member of the staff. Likely worried about my google search of the brand names + scam. The person looked up the ingredients I mentioned, as though they knew nothing about skin care, and suggested I tried a drug store. Which I was happy to do when comparing their poorly covered acne to my own glassy skin. My time in this store did lead me to the source of a couple poorly trustpilot reviewed brands and some others that I know have encountered scandles in the past. Nothing I looked at had an ounce of the correct ingredients for what they promised to achieve. And many products are entirely unnecessary trends that were disgustingly overpriced. Do not waste your time here, your health and beauty...

Well I went to the beauty carvinal in Edinburgh, didn't get what I supposed to get with my access and vip tickets which you were supposed to received on the arrival , I had to queue up in long lines and missed out on the vending machine to get my full product has they told me they ran out of products. I know the tickets were free I was not expecting this. When I got into the store and went to the kylie make up counter I was told be other members of staff from other counters to look for staff with a pink land line on which was extraminly hard to find , when I did I ask a member staff if she wouldn't checking in the drawers like other staff were doing for this blusher she told me that was busy and to try boots down stairs I was shocked . So I ended up with nothing from this range which was not great . When In formed the customer serivce team they were shocked and I got a email not a phone call from the assistant manager saying that all she can do is send me out a goodie bag that's all I got , no money off or vouchers its crasy me that a massive company doesn't give customers more for there experience in this high end store . It was sorry sorry I got has well . Not coming in here again it's not the experience you would expect it to be quiet disappointed...