Domino's Pizza - Coventry - Cheylesmore — Local services in Coventry

In a nutshell: save your money and time and PLEASE go elsewhere.

I would give less than one star if possible, absolutely appalling service and terrible quality food. I placed an order for a pepperoni pizza and a vegetarian pizza only for the order to take over an hour AND for it to arrive wrong. They had put pepperoni on the vegetarian pizza leaving my mother without any food quite late at night. We phoned back to resolve the issue to be told that they would be sending a vegetarian pizza, an hour later and nothing had arrived. We called back AGAIN to find that the pizza hadn't even been prepared and at this point we had been waiting for close to 3 hours and it was almost 10pm. We asked if they could cancel that pizza and they said they would give us our next order free for the inconvenience. My mother went to bed hungry.

Today we phoned to redeem the free order only to be told that it had already been redeemed and that we had no proof to our claims and when I tried to explain the situation I was met with only arrogance and hostility by the phone staff. Safe to say we had a very unpleasant experience back to back at this dominos and I will never be ordering...

Awful customer service, as if it wasn't bad enough with an order coming late and cold enough that we were sent a £5 off voucher as an apology, when trying to redeem this voucher online the code was invalid, then the staff over the phone telling us that the voucher wasn't from them, to then them saying there was nothing that could be done further.. Anyone who works with the public face should have automatically been on high customer service mode knowing that a previous experience was a bad one and wanting to keep the customer. Instead we received the worst possible customer care and to top if off, the £5 voucher that was then established DID come from them, wasn't equivalent to £5 off the bill as the minimum spend AFTER discounts must be £12.49? Doesn't say that in your small print Mr. Domino's man?! Especially for a single order that would only come to £15 total. Will not be returning here and given more than enough chances. All being poor. Would not recommend. Went to Papa Johns instead for hassle free...

Absolutely shocking service from the staff, this evening thought I'd give this branch another chance I'd visited once before & the service was poor then. You walk into the shop you are ignored, while the staff continue with online or telephone orders. You have to call to them for attention?? I ordered 14 chicken wings only, nothing else, was told it would be 10mins, went sat in the car to wait 30MINS LATER I'm stood in the shop being ignored again watching the staff continuing to box up orders to be delivered, I asked how long for the wings........30secs, 5mins later after I asked again they appear already boxed up. When I explained that wing shouldn't take that long the attitude of the supervisor or manager was shocking, didn't care at all & simply said don't pay for the drink to dismiss me. Will never be giving that branch a chance again. Seriously giving...