IKEA Glasgow — Local services in Great Britain

IKEA Glasgow, located in Braehead, is a haven for anyone looking to furnish their home with stylish and affordable furniture and home goods. Known for its vast selection and innovative designs, IKEA offers a unique shopping experience. Here's an in-depth look at what makes IKEA Glasgow stand out:

Product Range: ★★★★★

The product range at IKEA Glasgow is extensive and diverse, covering everything from furniture and kitchenware to textiles and décor. The showroom is thoughtfully arranged, allowing customers to see how different pieces can work together in a home setting. The iconic flat-pack furniture is practical, affordable, and stylish, catering to a wide array of tastes and budgets.

Store Layout: ★★★★☆

The store's layout is designed to guide customers through a maze of room setups and displays, sparking inspiration at every turn. While this layout can be overwhelming for some, it effectively showcases the products in a real-world context. For those in a hurry, the shortcuts provided can help navigate the store more quickly.

Dining Options: ★★★★★

The IKEA restaurant is a highlight, offering a range of Swedish and local dishes at reasonable prices. From the famous Swedish meatballs to vegetarian options and delicious desserts, there’s something for everyone. The café's relaxed atmosphere makes it a great spot for a break during your shopping trip.

Customer Service: ★★★★☆

Customer service at IKEA Glasgow is generally excellent, with knowledgeable and friendly staff ready to assist with queries and provide guidance on products. The self-service model might require some getting used to, but staff are always on hand to help if needed. The returns process is straightforward and hassle-free, adding to the positive shopping experience.

Facilities: ★★★★★

IKEA Glasgow offers a range of facilities to enhance the shopping experience. Ample parking, including electric vehicle charging points, is available, and the store is easily accessible by public transport. The children’s play area (Smaland) is a great feature, allowing parents to shop while their kids are entertained in a safe environment.

Assembly & Delivery Services: ★★★★☆

IKEA provides convenient assembly and delivery services for those who prefer not to handle the flat-pack furniture themselves. While these services are an added cost, they are efficient and reliable, ensuring your purchases are set up correctly and promptly.

Environmental Initiatives: ★★★★☆

IKEA is committed to sustainability, offering products made from renewable and recycled materials. Their efforts to reduce waste and promote eco-friendly practices are commendable, making it a responsible choice for environmentally-conscious shoppers.

Conclusion:

IKEA Glasgow offers an outstanding shopping experience, combining affordability, style, and convenience. Its vast product range, excellent dining options, and customer-focused services make it a top destination for home furnishing needs. While the store layout can be a bit overwhelming, the overall experience is highly positive, making IKEA Glasgow a must-visit for anyone looking to...

Before you buy from Ikea, you might want to read this.

A month ago I bought my kitchen from Ikea (if only I had known what to expect). The designer told me that sometimes some items could be out of stock, in which case the replenishment time could take 5 to 10 days maximum.

Still, since I have hired my own joiner to assemble the kitchen, I wanted to make sure that all the items were in stock before paying for it. Everything was fine, so I proceeded to buy it.

First of all, the kitchen arrived in 5 deliveries like a teleshopping fascicle. Of course, at no point were we warned about this. One of the deliveries never arrived, so my partner and I had to call both Ikea and the delivery company to find out what was happening. I have to say that, on both sides, I have never experienced such an obvious "I don't give a shit" as this. Finally, after many calls and waits, we were able to solve this.

A few days later, our joiner starts assembling I went to the kitchen and found that there were indeed some kitchen parts missing (doors, drawers, etc.). I went to Ikea in Braehead, where I bought the kitchen, to claim these parts.

First of all, I was assisted by an elderly woman, whose name I can't remember. She treated us with disinterest, in a very inappropriate tone, and again with a big "I don't give a shit" in front of her. I was a few seconds away from losing my temper, luckily another girl came as the woman finished her shift. We waited for about an hour.

The girl tells us that the items that have not been sent Oh surprise! They are not in stock, not only that. But also, in the best case, they will be available again within 1 month. I tell the girl that I understand that this is not her fault, but that it is unacceptable, since I specifically asked why all the items were in stock, since I did not want to find myself in this situation. At least in this case the subliminal "I don't give a shit" was replaced by "I can't do anything." After an hour and a half there, the girl tells us that she can't do anything, that we have to call the call center.

We see that there is still an hour and a quarter until the call center closes. So we call, the automatic message tells us that the waiting time is 50 minutes. Even so, we wait, and no one ever answers.

Again, I try to contact them today. Estimated time 20 minutes, at the time I'm writing this I've been there for 1h 30 minutes. (Thursday afternoon)

I was aware that the furniture is of dubious quality compared to other brands, what I didn't know was that the post-sales service was of such low quality. Disappointing, very disappointing.

Therefore, dear friend, if you are going to buy something from this place, you might want to think twice if a couple of hundreds less worth...

I was a bit disappointed in Ikea Glasgow when trying to spend literally thousands of £s with them on a large new kitchen.

The initial visit to the store was fine, followed by us arranging to pay them to measure up our space for the new kitchen, and then a visit to the store to finalise what we wanted. On top of this we paid for their fitter to visit and make sure he was able to fit the kitchen and highlight any bits needing done for the installation - all still good.

The problem then came as they had not informed us at any time during this the worktops we wanted were out of stock! Instead, we got a short email basically saying "the worktops are out of stock pick another." This was a bit rude considering the money we were spending and the blunt email. I tried to get them to expand or offer alternatives, but it was like getting blood form a stone, whoever was sending the emails just didn't care - so we got another basic "pick another one" reply.

So being a bit disgruntled, but having already invested in the planning both in time and money, we chose an alternative worktop - yet another email - "that's out of stock also".

At no point did we get an apology, or even someone picking up the phone to save a £10k+ order, no, it was only when I replied telling them the service was terrible and I was going else where I got any kind of real world response - which was more to do with the guy loosing the order I'll bet rather than him trying to keep it.

So they lost a £10k order and a customer, the whole experience was spoiled by a poor associate who just could not be bothered and done the bare minimum to keep his job, but not our...