KFC Braehead - Brailee Crescent — Restaurant in Scotland

So where do I start .First of all went in to KFC hillington today with my son for something to eat. On sitting down at the table facing out of the window to the drive through. We were laughing at a young KFC worker boy walking backwards blowing kisses towards the drive through window the almost right behind him was a KFC worker girl however she did not look to be happy at his gestures so not sure if he was harassing her or having a laugh. Anyway we were sitting eating our meal and I had almost finished my milkshake which was a milky bar milkshake so white milkshake and white chocolate as I say almost finished my shake and I noticed a small black thing on the side of my cup so took it out with my finger and went up to the counter I looked in the cup and noticed another small black thing in the cup .I got to the counter to be approached by the young BOY that was in the drive through and he says what's happening mate so I just looked at him then told him about the two black things in my milkshake and without even looking at any of the black things he says it's oreo so I said it's like dirt and he says it's oreo I'm telling you then said oreo is a biscuit and I said I know what oreo is then he starts getting aggressive so I asked him to watch his attitude in front of my son and he says I don't care next thing he starts saying to other staff that I was implying he was daft and started to get verbally abusive shouting and swearing and was told by a member of staff to be quiet and go in the back and refused to do this then I asked to speak to the manager so when he came out I explained to him about the two black things in my cup to be told again that it was oreo without checking it. Then the boy comes from the back challenging to fight and returns to the back however started to give me the aggressive stares through the hot plate. I asked the manager for head offices phone number and the BOYS number which he took ages to do then comes back and has only gave me a number for head office which I was asked on the phone on an automated service to put complaints in writing or an email so just draughted an email of to head office. The other issue today was that we moved from three tables to get a table that wasn't clean but wasn't filthy however the floor was filthy all over the sit in area and the place had about three tables in use so wasn't busy but loads of staff standing around doing nothing .also when the boy came in from the drive through area where he was possibly putting out the rubbish when he entered the kitchen he never washed his hands he just started working with food. So in my honest opinion folks AVOID AVOID AVOID THIS PLACE LIKE THE PLAGUE if you want somewhere to eat try bugger king hillington it is spotless and staff are...

My daughter and I never eat McDonalds, Burger King, KFC is always our first choice. I do expect to pay a bit more, but my take is you pay for quality 💯 We normally eat in the restaurants in East Kilbride which are absolutely fantastic. Today we visit the restaurant not inside the Braehead shopping centre, the one on the perimeter between there and Renfrew, and I was absolutely horrified with our experience! On hindsight, we should have walked away when we were searching the restaurant for a clean table, incidentally my daughter and I were the only two in the restaurant. Ordered food on the online stations, food was quick to be served, but that was the only positive thing. Chips were cold, my daughters popcorn chicken was cold, the soft drinks were flat and tasted of syrup, I took our tray back and complained about these things and the female, who I believe was the manager was apologetic and put her fingers on our “cold food” and said “yes they are cold, I’ll give you fresh items” we were left with part of our meals, no chips, and despite pouring replacement drinks, still flat, tasting like syrup! She offered bottled water????? I’m sorry after spending just under £18.00 for 2 meals, food, service, venue was absolutely shocking! There was absolutely no apology from Manager for this awful experience, hugely...

SHAMBLES! Rushed through drive thru when ordering, waited 10mins for order. Checked order in car park and wrong. No receipt given or in bag. Back through drive thru and explained order wrong. Waited 20mins only to get back to window only to try and get charged for the car behind’s order. Asked new girl on the window if her colleague had explained my issue. Advised No. Now, the majority of my order through 1st drive thru attempt now over 20mins old and cooling rapidly. Asked for Manager who apologised and said I should have just walked in. Hello! Still in lockdown and asked why she would suggest this. Sorry, nearly forgot to mention that Manager had not been filled in about my predicament. She gave a good reason, On her BREAK!! Left with the option wait for order to be re-done or full refund. Mmmm. So I wait another 15mins + or return the food and get my money back. Sounds like a lose lose for me. I gave 3rd option. Why doesn’t she just get the part of my order that was missing. If anyone has the option, avoid this KFC at all cost. I would give no...