Costa Coffee — Restaurant in Scotland

1st time iv been in and won't ever again. They ask you to scan the qr code for track n trace. Couldn't get it to work on my phone. There was a queue behind me. I was getting flustered. I couldn't hear her and she couldn't hear me with masks and perspex screen. I asked if I could sit down to do it and show her as soon as I had did it. But she won't let you pay for your stuff till its done. Then after I got it done I had to do it for my husband too. We are from same household but I still had to add him too. What a palava to have a relaxing coffee NOT. I was mortified as there was a queue of people behind me waiting impatiently for theirs. I was so embarrassed. Never again will I put myself...

Crazy ordering and refund process if you use the App to order ahead.

They have the ability to grey out, Out of stock items on the app, but this wasn't the case for our order and they let us order 2 out of stock items.

Okay fair enough s**t happens, but then to get a refund I have to go through 4 different call options, listen to a spiel that's not relevant to me before I can select any options to connect to an advisor, and then its a 3-5 day wait.

Young Man behind the counter was nice and apologetic but he shouldn't have to take the brunt of customers grief because...

Popped in this evening , 25 mins before closing (even though website and door show closing time an hour later). Ordered a hot chocolate, which was lukewarm. When I combined, the same jug of warm milk was used, not further heated, and presented. Staff busy cleaning and showing no interest in paying customers. Very disappointed. When leaving, I did say to staff member that the second hot chocolate was just as cold as the first. He asked me if I wanted something for free??? I think I would simply have liked what I asked for I the first place - I should have asked...