Masala indian Cuisine — Local services in Great Britain

Placed an order around 1645 for a delivery at 1800. Was going to be our last night meal on holiday in the area. 1815 order hadn’t arrived and was updated delivery would be 1825. Phoned at 1830 and confirmed details to be told that there had been an accident on road and there was a big diversion. Ok I thought, these things happen. 1850 still no food and by this time the kids were moaning about being hungry. Phoned them again to be firstly told it was on its way to then be told it had been delivered 35mins ago. When I asked when I phoned 20mins ago I was told it was delayed due to an accident there was suddenly a language barrier with no understanding. Someone did call me back to say it had been delivered by their driver but if I didn’t have it they would do a refund. I honestly don’t think that anyone had any intention of delivering the order as I had been given so many different reasons and then...

Driver delivered the wrong order over an hour late we rang the restaurant who said they would send the driver back. 15minutes later the driver came back and said he would swap the order with the other customer. We rang the restaurant who told us the food would be hot and it would be 10 minutes!! At this point the order would have been out of the restaurant for over an hour for dishes that had chicken in them and god knows if they had been eaten or touched by the other person. I rang the restaurant again and was told to take the case up with just eat. They have no idea about basic food safety or customer service. They seemed more interested in getting my phone number than doing anything! No offer of a fresh...

I ordered from this place on Just Eat and made the huge mistake of not checking Google reviews first. I’m honestly baffled how this restaurant has 5 stars on Just Eat. I’ve already left a negative review there about the poor quality of the food — it was oily, bland, and completely tasteless. To make things worse, both my partner and I ended up with diarrhea after eating the curry. That’s what prompted me to leave a review here as well — to warn others. Please think twice before ordering from this place. It was a horrible experience, and I wouldn’t wish...