Rituals — Local services in Great Britain

SABIA at Rituals Designer Outlet York is the cause of this review I,m sadly having to make. I dared to ask her for some information. She rudely continued doing what she was doing...omething with a shelf. Never turned round once! I could see her face and it was not very happy I was there and bothering her! That was evident!. It was one word responses only I was going to receive. It was clear to me she was not going to help me. I was very dissapointed and a little shocked by her total dismissal of me! So I walked away from her. Made for a most unpleasant experience. I mentioned her attitude to the other lady to be told that Sabia was tired! This lady was very helpful and pleasant as which in truth is usual for all Rituals staff in any of your branches. That is why I always choose this product. Normally would not have made a review like this for this company but her customer service was so POOR I felt I...

I love rituals (I am local to Birmingham and was introduced to the store when visiting Bristol). However at this York outlet I was unable to claim my free birthday gift - a 300ml handcream which was being sold in store, just because it is an outlet. My free handcream would be the same whether I claimed it here or at my local store. This doesn’t make sense - if anything you’d be saving money by letting me have it here as it’s on sale for less! I also wasn’t able to get the free gift for spending £45 or more, which I would have done at a normal store which I get. But this begs the question of whether the outlet price is worth it. I...

Went in to York designer outlet store to buy an advent calendar I had seen a few days before but had sold out unfortunately. I was gutted. I was telling the lady who worked there that I should of bought it when I saw it,she said "i have a delivery coming tomorrow but dont know what is on it but let me take your number and if they are on the delivery i will give u a call". Next day I got a call from Sabina telling me they had arrived. She put 2 a side for me till closing that day. I collected them but unfortunately she wasn't there for me to thank her personally. Sabina was so friendly and her customer service...