Tesco Extra — Local services in Great Britain

Plenty of stock, clean too. I gave 2 stara because the staff have gone downhill. I asked when the reductions start (at 10:30am) and got a ridiculous reply. "It's illegal to reduce before 11am". Ridiculous. I asked the woman who was reducing food if she could please pass me a reduced item and she said "I haven't finished yet" in a rude manner. I complained to customer service but when I read told a manager would come to speak to me, after 30 minutes I gave up. Honestly I'd rather walk over to m&s where their reductions are done by 8:30 when they open, and unlike tesco who only take a few pence off, they take more off so it's cheaper than tesco full price. M&S staff are outstanding. Tesco retrain your staff. I go to Aldi now and ONLY to Tesco because I'm coeliac and they sell gluten free products like bread. Shocking that in a time where supermarkets are desperate for customers that Tesco treat...

Walked out after seeing 7-8 people, each with a fairly full trolley, queuing at each of the few tills that were open. Last week it took 20 minutes to get through the checkout (I kept an eye on the time, that's not an estimate), which was ridiculous enough. I thought I'd give it another try because it's handy, I pass it on the way home from work, but with those queues today the wait would have been far longer. Morrisons (4 miles away) had my 80-odd quid instead and I was still home sooner.

Getting people through checkout - getting money in the tills - is the one most important part of running any store. How can they make such a bad job of such a basic thing? How arrogant can they be to expect people to wait half an hour or more to buy from them, when there are so many other supermarkets around? Is Tesco busy enough not to have to care? I won't be going back - they clearly don't want...

I've worked in retail, I DO appreciate the need to prevent theft... But today, my daughters and I would have spent an extra £120 in store if we could've tried on some of the clothes in Tesco (apparently ALL Tesco changing rooms are now permanently closed). It was our last day in the UK before flying home, so we couldn't just try the items on at home, and return them to the store if they didn't fit. And no, the staff's suggestion to "buy the clothes, try them on in the Tesco's toilet, and return them if they don't fit"... we aren't doing that... I also wanted to buy a £65 suitcase, but the security locks prevent customers from being able to open the suitcases. You can't see what the cases are like inside. I ended up buying a suitcase elsewhere, later that afternoon. Poor service, guys... really...