Escapade HQ Escape Rooms — Local services in Ireland

AVOID LKE THE PLAGUE biggest waste of £50 EVER! Attended with my 14 year old son who had been before and done the jail room which he enjoyed so he asked me to take him on my night with him. He didn’t want to do the same room so we done Save the City! Upon entering the reception all I could smell was smelt like raw sewage. I ask the employee what the smell was and she said it was to do with the ice rink and something about maintaince working on it anyway a smell hardly end of the world. We did the brief, instructions seems pretty straight forward. 1 hour to complete pick up the phone any issues. Employee took us to your room and started us of. I’m a 42 year old tech literate guy and the first clue was to look at the computer. Surely a simple task…….. no spent 10 mins trying to get it it work with no joy rang the help phone and guy told me what to do, I told him that is exactly what I had been doing and it was saying incorrect command. so the guy came down and tried himself didn’t work so he had to restart the computer. Time was now near 20 mins in and we had only got to our first clue as the computer was working again after he restarted it. Bit frustrating but all seemed to be working okay till a few clues later ago I was inputting an answer that we were 99% certain was correct and it said incorrect, we tried every available option and even rechecked. After 5 mins rang the help desk again for 10th time and guy told us the answer to clue and I told him that is what I had been entering so I then got my son to renter the answer he gave us and still didn’t work! 35 mins in and lost all faith in the experience not enjoyable in the slightest in fact very stressful and embarrassing to get made out like like we were stupid yet the staff couldn’t even get it to work! we left 25 mins early staff were quite cheeky when I voiced my frustration and was told to stop talking down to them. Sorry if you can’t listen to a frustrated father who has just had his 1 night a week he spends with his son ruined and get charged £50 the for pleasure ‍️ Then don’t work in a public facing role! Not even an offer of refund or voucher to use again! SAVE YOUR MONEY AVOID! Have attached proof of my visit inc booking ref incase my review is disbelieved classed as untrue! This place charges a very high amount of money so for £50 for an hour you would expect the game to play flawless not for customers to sit for 15 mins thinking they are trying to solve a clue when in fact the computer has malfunctioned and needed staff intervention to make it work as intended and the game actually play as the advertised! Then when the computer malfunctions again get made out that your stupid and it takes someone with (a bit whit to...

I took my two younger brothers (16 and 11) to escapade over the Easter break. None of us had done an escape room before, but we’d all been wanting to try one and escapade was recommended to me by a friend. My youngest brother has Autism so I was somewhat anxious before that the experience might be too claustrophobic/overwhelming for him, and I expressed these concerns to the young man I was speaking to on the phone. He assured me that they often receive bookings where individuals have ASD within the group and that they’d be more than happy to make any kind of accommodations we might require. He took my number and said that his manager would call me back shortly and that he’d be better suited to get into the specifics of how they could help. Within 15 minutes I received a phone call from a lovely gentleman named Tony, who reiterated his colleagues promises of aiming to help in any way they could, and also noted that the room was under constant surveillance, and that their staff are diligently at the ready to jump in and help or remove individuals if they feel necessary. Hearing this was greatly comforting, so I decided to go ahead and book. We arrived just before our session was due to begin and went straight into the safety briefing where, I have to say, they did an outstanding job of making sure my youngest brother understood the rules and knew how the escape room worked. My youngest brother really struggles with being attentive when he’s excited, but they were so good in making sure he was paying attention, speaking to him one on one. I continued to be super impressed by the customer service and care here. Following the brief we started our room- we picked ‘Detained’ which was great fun, although we might have been a little ambitious in our escape room ability seeing as this was a 7/10 difficulty 😂 but we got there in the end (with very little help). The room had such a fun theme and my brothers absolutely loved it. I cannot commend Tony and his wonderful, personable staff enough- they were so reassuring and accommodating and for sure made the visit far, far more enjoyable and memorable. Cannot wait...

Brilliant, a great experience in safe hands - highly recommended.

A great experience and highly recommended - we will be back!

The manager (Tony) and lead staff (Dean today, and Finn yesterday on booking) plus all of today's team (Grace & Ciara) combined to deliver a superb package for my daughter's 16th birthday group of 8 bright/sporty teenage girls. I booked 2 packages to run simultaneously, Alien 51 and Jester, with 4 girls in each - and they were all absolutely buzzing when they reunited again at the end of it. The packages are superb, engaging, stimulating and sufficiently complex to focus their minds and provide a healthy intellectual stretch. The staff managed both groups extremely well, it was clear from the start that we were in safe hands and they provided just the right mix of inputs and clues throughout. Dean, Grace and Chiara were all commendably engaged and clearly have a passion for this, plus the right touch and chemistry to deliver a wonderful experience. A great afternoon, blending challenge with reward and fun, and I highly recommend this for any teenagers. Thanks Dean, Finn, Grace and Chiara for having us today - we...