The Secret Garden — Restaurant in Northern Ireland

Lunch out with friends today. Very disappointing. My friend wanted a small meal as she has stomach issues and diabetes. She choose sausage beens and chips from the children's menu as she is elderly and very petite. The staff member was extremely blunt and rude and told her she was not allowed as she was not 12. There was simply no reason in the world why they could not have accommodated my friends need. I would not recommend this establishment if you are an adult wanting a meal but cannot take a big plate of food. The staff also came over to the table and removed my husbands rollator . This meant he was unable to get up to access services like the bathroom without having to ask staff to retrieve it. If you have disabilities or are elderly BE AWAIR THIS ESTABLISHMENT IS NOT AS HELPFULL AND ACCOMODATING AS It SHOULD BE!!!!

RESPONSE

Of course this is set up so that replies are not encouraged. I'm not entirely sure why it was unusual to be able to talk with a customer who has written a review flagging up shortfalls. As for my friend she is indeed a lovely lady who is a diabetic . On talking with you , you admitted that there was no physical reason why a smaller meal couldn't have been provided apart from your policy NOT TO DO THAT! So you have a policy that forces people who are elderly or infirm to buy bigger meals than they could possibly manage to eat. Thus wasting money and food in order that you profit from that ummm not a very good policy and certainly not in customer best interest. You mention you have other things on the menu however my friend did not want the other things. So in affect you are by your own words preventing some people from accessing the entire menu choices. The dictionary has a word for that! I stand by my original post. I didn't say you did not cater for those with special care requirements but rather that your customer care in this area could and should be better. Thus I have given you 1 star. Which reflects that alone. As you said my friend wants a function and she is a lovely lady and so I do hope all will be as it...

RUDE and VERY AGGRESSIVE waitress. Dined upstairs was 3 of us and put at a table for 2 so I was perched at the side. There was plenty of free tables but the staff seemed more concerned on cleaning up (it was only 1.45). The door and windows were wide open and my back was to the door. When I asked for door to be shut I got a glare. Ordered prawn open and the wheaten bread was like doorsteps and only a handful of bland prawns salad was garnish of a bit of lettuce and some onion.(that is not a salad)Not worth£15. Rude waitress younger blonde with piercings removed our plates and my friend had not properly finished. We decided to order desert we asked what there was and she spoke so fast, loud and aggressively we felt like we annoyed here by asking andbeing there. We waited 20mins for dessets and my apple pie pastry was raw plus no dessert spoons or napkins plus she shoved sundae dessert physically into my friends hand. When I called her back over about the pie she snarled at me and said do you want something else or not!! Waited another 20mins for a mediocre sundae shoved at me!!! She marched off aggressively I did not have a spoon!!! I really couldnt be bothered with anymore confrontation from her so I lifted a spoon fron another set table....she seen me said something to other waitresse"s. Then marched done past me glared and slammed down spoon on the set table. Whole experience horrible and upsetting on paying/leaving I spoke to one of the older staff and said that the waitress was really rude to us. She said "Oh thats not like her".....and said sorry. The bill was approx £80 too for poor quality food and totally apalling service. This experience left me very upset and another friend of mine whom I bumped into in the restaurant on the same day also said the waitress was awful and quality of...

The ice cubes in our cola had more flavour than the potato and leek soup. The sandwich was thrown together and threw on the plate. We were seated in what felt like a cave, which is somewhat forgivable as the place was very busy. When we mentioned the bland food and poor presentation at the till we were apologised to. £27 for two bland soup and two sandwiches which quite frankly would not have been on a par with a petrol station sandwich. The nicest part was the cola, and even that tasted watered down. Very disappointing. Especially considering any time we have been in the past we have had no issues. Honestly don’t know if I would go back.

EDIT

Actually, further to the owners sarky response I most certainly will NOT be back. Your attitude stinks as bad as the potato and leek dishwater your restaurant served me.

The part of your restaurant in which I was sat was an alcove which was dark and certainly had no window even close.

The filling I selected was the chicken and stuffing. The filling was not the issue, the fact that the sandwich was thrown on the plate was the issue. The presentation of a petrol station sandwich would have been better.

As for a good old tin of Coca Cola, at least it won’t be watered down.

As for the two stars I initially gave for service I have now reduced that to one star. If I could rate it at zero I would.

Clearly your attitude towards customers requires as much improvement as your soup.

Have the 2025 your stinking...