Tesco Extra — Local services in Leeds

Called in with my Autistic son on 6/12/18 at 11pm after an amazing evening watching Madness. Just needed to use the loo and buy refreshments. Used the accessible toilet as my son is unable to use the bathroom without support due to sensory issues and anxiety. Entered the bathroom to find that it smelled terrible, had urine all over the seat and floor and feases splashed all over the back of the seat and box. As my son was desperate he used the facilities , only to find there was no soap in the dispenser for washing hands, the sink was dirty and to top it off the door handle was dirty too. Thank goodness we had hand gel with us. There was no cleaning schedule on the wall. The experience made him very agitated and so I decided to let a member of Tesco staff know so that the bathroom could be dealt with. The person we spoke to stated that the cleaning staff would not be in until the morning and so the bathroom would not be touched until then. I suggested that as the store was a 24 hour one, there should be someone checking the bathroom throughout the night also and ensuring the facilities were safe and hygienic to use. The staff member just looked at me....no informing the duty manager or anything.

I would like Tesco to realise that it is hard enough to encourage my son to use a public bathroom due to other such experiences and that this has undone months of hard work and the lack of enthusiasm on behalf of the staff to rectify the situation was concerning. As a headteacher, cleaning bathrooms was not on my remit but if there wasn't anyone in the building that was able to do the task when the need arises, I put on my apron and gloves and set to it. Standards of cleanliness go beyond customer comfort but are also paramount to health and safety.

I hope that Tesco management consider their night cleaning regime after reading...

They're usually pretty stocked up. They had all but 2 items that I needed for this shop. One drawback is that the store in general, inside & out, is dirty & needs an overall tidy up. Trolleys often in the wrong place. And you often see products in the wrong place, yet there are enough staff, and it'd be simple enough for them to see items out of place & take it to the right shelf. If I can see something is in the wrong place, why can't they? I get the impression from seeing & hearing several staff member's that they don't want to be there. When I've asked staff members where a particular item is, some say they don't know, some point to a place in the store, which isn't helpful. Or if they do know, they almost run to show you where, but you've lost the person as they go too fast. In other supermarkets such as Asda, some customer service advisors ask how many you need & go get them for you. Some take you to the products, conversating on the way to avoid going on a supermarket sweep. In some supermarkets, Asda being one place, if you let the assistants know there aren't any on she shelf where the label is, they use hand-held machines which usually have the stock checked amount on. They'll look at their stock inventory to see if they have any in the back of the store for you. If they don't have it, they let you know where you can get it, even if it means sending you to a different retailer altogether. That's true customer service!

Another reason I didn't give this store more stars is because there are often groups of youths near the entrance or exits trying to intimidate shoppers, spitting on the floor, shouting to one another & swearing around shoppers including young children. Unfortunately Tesco staff don't...

Went Tesco for a late night stroll for a specific item with the product number from the tesco app. if tesco would like to review their camera footage to verify this review they can, the conversation with the tesco employee happened around 10pm 22/01/2024 near the electrical section downstairs, i am a asian male dressed in all black, literally no one was in that section other than myself and the employee I asked one of the employees if they could check for a speaker if its in stock, her response was “we dont do speakers” even though I showed her the item on Tesco app! I asked if she could check with her little mobile if i gave her the product code to which she told me she cannot do as it doesnt work with the number i was showing her. I explained to her that i have done this many times and other employees were happy to check their little mobile system. The lady refused to check for me and showed me generic speakers in stock! I again asked to check for the specific item using the unique product number but the employee refused!! Why?? After threatening her with a bad review and asking for her name she then checked using the product number, while doing so i asked why she checked now and her response was I was showing her the wrong number! (I was showing her the right number 100%) . I asked her why she was being difficult over a item and her response was “a lot of people have been asking about this item” am i “a lot of people” or an individual? Anyway the little mobile showed 1/1000 in stock and when asked if i could have that she told me they were out of stock! Are you for real? Why was i treated the way i was by this employee? Why was she being...