Aston Matthews — Local services in London

Overall, the products are excellent and of very good quality. We’re very happy with the final result. However, there are three key aspects to consider before purchasing anything from Aston Matthews: delivery, order accuracy, and waiting times. Here’s a breakdown: Delivery: Aston Matthews does not deliver items to the specific location where they’re needed; they’ll leave them downstairs or even on the street. Despite placing a large order for our entire bathroom renovation, totaling around £20,000, the delivery person refused to bring the items upstairs, citing “not insured” as the reason. This was particularly frustrating because the products were very heavy and difficult to move on our own. When I raised this with Aston Matthews, they confirmed it was company policy and explained they assume there is staff on-site to manage deliveries. Unfortunately, that wasn’t the case for us, and I had to move everything from the street to the third floor myself. If you need heavy products delivered somewhere beyond your front door, be prepared for this. Accuracy: There seems to be an issue with order accuracy and internal communication. Our order was taken incorrectly, and each staff member gave us a different response on when the correct items would arrive. Waiting times: We placed our main order on July 20th, but didn’t receive everything until November 15th. There was constant miscommunication both among their staff and with us, with repeated claims that delays were due to their supplier. However, I paid Aston Matthews, not their supplier, so I expected them to ensure timely delivery. In hindsight, it might have been cheaper and faster to order directly from the supplier. In summary: If you’re planning to purchase from Aston Matthews and have builders on-site, make sure they can guarantee correct delivery, to the right location, at the right time—especially if the products are large or heavy. That said, their products are excellent and of very high quality, so if these logistical issues are managed, you'll be pleased with...

I've been quite shocked at the quality of item we purchased given the price. We purchased the Alto 3-hole wall mounted basin mixer 190mm spout and taps which was £700 and the Axis 3/4inch dual outlet concealed thermostatic shower valve, which was £1.5k, both in Urbanite bronze. We had them professionally fitted. Almost immediately they started to change colour, like within 2 - 3 hours of being fitted, they had only been wiped clean with water. To be clear, we did not use any cleaning products at all. The effect was not a "living" finish change as described but a blotchy, concentrated loss of colour, to white, underneath the veneer as if the metal itself was blanching. We spoke to the showroom who insisted we had used cleaning products no matter our protestation. We couldn't have these items in the bathroom we had just spent a fortune revamping. The shop were uninterested in investigating despite our videos and pictures. As a compromise we agreed to buy replacements at cost price with the proviso they take back the faulty items, test them and refund us should they find them to be faulty. We duly fitted the new ones, again professionally fitted, no cleaning products used. Whilst the effect hasn't been as immediate, or as widespread as the first set it is happening again, a whitening under the veneer. When we enquired as to the original set, that we believed were going to be tested in some way, the answer was again that "you must have used products", I don't think they tested them at all. In short I would find an alternative to these products. They are incredibly expensive items. The quality is poor, they mark and change colour in a mottled fashion. It has been a very costly experience and not one in which I feel we were supported or listened to by Aston...

Bleu Provence (BP) in Italy, is a manufacturer and supplier of beautiful bathrooms. Some of its products are promoted as own brand by Aston Matthews ((UK).

BP currently has a 30% promotional offer on all items in its catalogues. I contacted Aston Matthews to see if they could source a tap and price match. Ordering directly from BP by a non VAT registered buyer is not cost effective due to import VAT.

Aston Matthews confirmed that they could order the item from Italy. However, they do not pass on any discounts.

Contacted just now by BP who warned me that Aston Matthews had contacted them to say that I had posted a negative review because they would not sell me a tap at a discounted price. This is a blatant lie.

I have not left any reviews on this business. All my interactions with this business in respect of their price match policy is in writing so there is no ambiguity on context and their position.

BP, asked me to remove the review that we have both not seen because it does not exist. I have obviously requested a full and humble apology.

Data protection and libel issues aside this is extraordinarily nasty behaviour by Aston Matthews. Other retailers such as Archiproducts, Claybrook, Dyke & Dean, The Water Monopoly, West One Bathrooms etc do not charge more than BP - even when a promotion is not running. Aston...