Hilton London Angel Islington — Hotel in London

After a long international flight back from Morocco, I wasn’t quite ready to head straight home. I wanted a place to relax and recharge without going too far. I also had my eye on earning a few more points toward achieving Diamond status, so I decided to stay the night here. From the moment I arrived, I knew I made the right choice.||The hotel is absolutely beautiful. My first impression upon walking into the lobby was incredibly positive. It is stylish, clean, and welcoming. The staff member who checked me in was incredibly professional and friendly. I regret not getting his name because he really set the tone for a great stay. As a Gold member, I was generously upgraded and given access to the Executive Lounge, which was a much-appreciated gesture. The lounge itself, although on the smaller side, is still an excellent space to relax, catch up on emails, or enjoy a quiet drink. The atmosphere is peaceful and the service is very attentive.||The next morning, I took advantage of the complimentary breakfast that comes with Gold status. Although breakfast typically comes with a fee, this was a great perk and one I truly appreciated. The selection was impressive, offering a wide range of options to suit every taste. From fresh fruits and pastries to hot items and coffee, the quality was excellent and everything was well-presented. It made for a really pleasant and relaxing start to the day.||While the facilities and benefits were great, what truly made my stay memorable was the exceptional service I received from a team member named Demisa. She was absolutely fantastic and deserves special recognition. From the moment I interacted with her, she made me feel seen, welcomed, and valued. Her energy was incredibly warm and genuine, and it was clear that she takes pride in delivering a high standard of hospitality. Talking with her was a true pleasure, and she went out of her way to ensure that my experience was nothing short of excellent.||There is something special about staff members who reflect the same kindness and respect that they are given, and with Demisa, that reflection was bright and sincere. She added such a personal and positive touch to my stay that I genuinely cannot thank her enough. She took an already great visit and made it outstanding. Her presence and professionalism are a real asset to the hotel, and she absolutely deserves to be acknowledged.||In terms of the overall experience, I found everything to be top-notch. The rooms are impeccably clean, comfortable, and thoughtfully arranged. Every detail from check-in to check-out was smooth and enjoyable. The hotel also features a convenient 24/7 shop, which is perfect for grabbing essentials or a late-night snack, as well as a lovely bar that adds to the overall atmosphere and comfort.||Thank you to the entire team for making my stay so seamless and relaxing. And once again, a heartfelt thank you to Demisa — you truly made a difference and turned my short stay into something memorable. I look forward to returning in the future and would happily recommend this hotel to others...

Upon check-in to a King Hilton Executive Room, I immediately discovered the air conditioning was not working. This is not the first time I have experienced this issue at your hotel. On two previous occasions, when booking a terrace suite (the most expensive room), I encountered the same problem. After the second incident, I was told that the top-floor rooms were prone to overheating, which is why I deliberately booked a lower-floor room this time. Despite this, the room was still uncomfortably hot, and the air conditioning clearly did not function.||||When I raised the matter with reception, I overheard another guest ahead of me making the same complaint. I explained this was now the third time I had faced this identical issue, and I was told it would be investigated. On returning to my room later that evening, nothing had been done, no update had been provided, and the room remained unbearably hot. Only after raising the matter again the following morning was I moved to a room where the air conditioning worked correctly.||||More concerning, however, was the conduct of one of your staff members during breakfast on Saturday morning. Breakfast was scheduled to open at 7:00 a.m. A queue had already formed, and as it had just passed 7:00 a.m., I opened the door and entered. At this point, I was aggressively confronted by a staff member, who I believe was named “Yasin.” The exchange quickly became hostile, with the staff member repeatedly telling me to “wait outside,” refusing to let me speak to a manager, and speaking to me in a manner that was both rude and confrontational.||||The tone and aggression used were completely unacceptable. I felt the situation was escalating towards a physical altercation — something I have never experienced in any hotel worldwide, let alone at a Hilton. Another staff member eventually intervened, took my room number, and seated my partner and me. This entire incident was entirely avoidable had your staff member spoken in a polite and professional manner.||||I made reception aware of this incident later that morning, and I was told “it would be dealt with.” Frankly, this is not good enough. Guests should never be subjected to such unprofessional, aggressive treatment, and I am extremely concerned that this individual remains in a customer-facing role.||||This was now the third time I have experienced serious failings at your property — first with repeated issues around air conditioning, and now with the aggressive behaviour of a staff member. I expect Hilton to take this complaint seriously and to confirm what action will be taken to address...

Stayed for 6 nights with my family.

The good: The location is excellent. So many shops and restaurants are literally steps away from the hotel. Super easy access to the tube (subway) so it's very easy to get just about anywhere in London. The staff was also quite nice (especially Zak - thank you!) and they tried their best to help with all the building-related issues we encountered, including arranging a partial refund while also upgrading our room. If I met the staff outside of this context, I'd want to be friends. They are good people.

The bad: The Junior "Suite" we booked was just a large room with no separate living spaces as you'd typically find in something that's labelled as a suite. (In fairness, I should have looked at the pictures more closely at the time of booking. I just wish I didn't have to with a brand like Hilton. Lesson learned.) Though our reservation had 3 people on it, there were only two sets of towels in the bathroom, so I had to ask for more each day. Minor, but still annoying --- The room only had hand wash and not body wash in the shower. Also, there was no hot water one day because the boiler broke, so we couldn't take normal showers. The air conditioning unit was dripping water from the ceiling onto the floor, which meant we couldn't move about the room without sometimes getting hit by drips of water. (They moved us to another room because of this. Thank you.) The cold water also stopped working completely one day... not great. This also meant the toilet eventually wouldn't flush either. In the new room we were moved to, the air conditioning in that room didn't work at all, so it got quite warm in the rooms. (So we went from. a "working" A/C that dripped water from the ceiling to a room where it didn't work at all.) We were given fans, but as you might expect it was still very hot and made it difficult to sleep at night. And then running the fans and plugging in an iron to prep clothes for a nice night out ending up tripping the fuse box, which needed to be reset by maintenance. Ugh!

As mentioned above, The staff was so kind (especially Zak!), but the building itself seems to be falling apart and doesn't live up to what I'd expect from the Hilton brand. It made our time in London much less enjoyable. Hopefully major upgrades are...