Devotion Coffee Angel — Restaurant in London

I felt misled and overcharged. I came in for espresso-ground coffee and was only offered £25+ 250g bags. Happy to pay for quality. I bought two—one of which the assistant later admitted they bought a mistake.

I appreciate that you sell high-quality coffee, and I’m happy to pay for it—that’s not my issue. My concern is the lack of customer understanding. You offered to grind the coffee. But the grind you provided is too coarse for espresso in my machine, making the espresso come out much more liquid than it should. Even with a firm tamp and a full 20g puck, the water flows too quickly—unlike a proper espresso grind.

You should clarify that your grind settings may not work for all machines. And grind it for my machine - you’re the experts after all. When I requested an espresso grind for my Sage Bambino Plus, I expected a clear answer: either you could do it properly, or you couldn’t. That’s fair advice.

Am I asking too much from espresso...

£4.50 for an iced americano is already highway robbery, but the fact that a regular americano - with no ice - is £3.50 adds insult to injury. I asked for an Americano on ice so not sure why I was charged the higher rate - for what exactly, ice? On top of this they don’t carry ANY sugar alternative (literally only brown sugar) so if you’re diabetic or just watching your sugar intake forget about it. You can have an overpriced, undrinkable coffee here just fine. It’s 2025 - how do you not offer sugar free alternatives? How do you justify charging a full pound more for an iced coffee than a hot flat white - which has more ingredients and is more labour...

Unfortunately we had a very unpleasant customer service experience at this coffee shop (N1). We have strong reasons to believe it was racially motivated - but would like to get a chance to discuss this in private as it’s very distressing for us to talk about this here and perhaps for those reading this and we’d still like to assume best intent before we establish the motive for this behaviour towards us. I urge the management to get in touch with us to investigate further. We are motivated to file a formal complaint considering how mentally distressing this was (time 3.30- 3.45 pm Jul 21...