Fast Flower Delivery — Local services in London

Absolutely disgraced by the service of this place!!! Feel like my money has been stolen!!!

I wanted to order same day delivery flowers to someone not feeling very well. At first i thought the site looked great. I order the flowers and upon payment, i got an error message. I checked my account and the money had been taken, but i had no confirmation email and no order number.

I tried filling out their contact form, but after no reply after an hour or 2, i decided to try and call the number on their website. I got no answer, it just rang continuously until i got to an answer phone message. And i couldn't even leave a message because the message box was too full!!!

i have even tried to search their website for a direct email address, but having difficulty finding one!

Now I'm sitting here wondering if the flowers are even going to get delivered or if I'm even going to get my money back!

This is absolutely diabolical and i wouldn't recommend this company to anyone, purely based of their customer care...

AVOID AT ALL COSTS!!!! Omg. I wish I checked on here first. The reviews here support my complaint with them. I was expecting my order to be delivered on same day as their site suggests. Wasnt till next day that I found out it hadn't arrived. After numerous emails and phone calls, I managed to get a hold of someone 2 days later. He said my order was out of their catchment area for the same day delivery but advised that they would upgrade my order and it will be delivered the next day. But as courtesy surely you would contact the customer to tell them that the order wouldnt be there for same day. Anyway, order eventually arrived 4 days later. Disappointed is a understatement. Flowers were practically dead the following morning and no way was it a upgrade. I have emailed them and tried contacting them several times. I am livid. S**t company. Dont even waste tour time or...

I ordered some flowers just before 3.30pm and they were delivered at 6.41pm on the same day. I can't deny that other reviewers had an opposite experience but maybe the company has listened to and learned from their customers' feedback or they had more time to deal with fewer orders during lockdown. Unlike other customers, I did receive a confirmation email for the order, when it was being processed, tracking option and even a confirmation that the bouquet was delivered, the exact time and the name of the delivery driver. My friend received the flowers on time for her birthday and found them stunning. The only thing was the pictures she took of the bouquet showed some pink and red roses but online the roses were yellow; but as long as my friend was happy on her Birthday, that's all that matters....