Fresh Face London — Local services in London

DO NOT GO TO FRESH FACE LONDON!

I went to Fresh Face London for a consultation in April regarding a hyperpigmented mark on my right leg following an injury in January. I was told by Hannah that this was a "superficial scar" that would completely disappear" with the treatment and decided to go ahead following this assurance in May.

No potential risks were explained to me at any point during the consultation, so I had no idea of the risks, which in hindsight was a red flag.

Upon doing the treatment, my leg was so painful, I could not walk properly. During the days my skin cracked which I sent a message to Hannah asking if this was normal. As I was informed during my 1st session that I wouldn't peel but the skin would go darker and I shouldn't worry.

I was also informed that "if there were any problems Hannah will always fix it".

I was further assured that this was normal. After the peeling, I noticed that the area which had been treated was significantly darker than my other leg which did not have the treatment. Also I have been left with a dark line across my leg where my skin cracked from the peel.

I was also informed by Hannah hat I may have suffered post inflammatory hyperpigmentation (PIH). I was advised to continue using Skinceuticals CE Ferulic and exfoliant which did not work. I was then advised to use HUE Supra fade to use on the area, which also did not work.

Now if I was told that my skin could go darker during the consultation I would have never gone ahead. I was assured that the superficial scar would completely disappear, no potential risks were explained to me at any point during the consultation, so I had no idea that this could potentially happen.

I just given generic cards about the treatment itself, which was also another red flag in hindsight.

I had my second booking in July ( originally this was scheduled as part of the 3 body package), but due to the outcome of the 1st session this was to discuss if I had PIH and the next steps to resolve the issue.

Hannah informed me that she does not think that I have PIH, as there are no patches. I question this as my skin is significantly darker than my original skintone. Hannah also informed me that this is my new regenerated skin, which is my original tone due to the dead skin peeling . This still does not make sense to me as my original skin tone on my body is significantly lighter.

Hannah also recommended dermabrasion and a gentler peel treatment which I did not go ahead with, as it can make pigmentation worse. At this point my trust in Hannah had completely gone and to be honest she did not have any practical resolution to resolve the issue she caused.

If I had know that this could potentially be the result, I would have never have gone ahead with the treatment.

Ultimately I regret ever going to Fresh Face London! Hannah has completely shattered my body confidence.

The only good thing was that when I asked for a refund of my money to go to a dermatologist, Hannah did give back my money within a few days. Hannah did apologise and said that they had "fallen short of their standards".

I am currently under treatment with a dermatologist since August and hopefully I will get my skin tone back.

The dermatologist told me that Hannah should have spot treated the area rather than doing the whole leg which was completely unecessary and in fact other people have been coming to her following similar or worse issues following the Herbal Green Peel.

The dermatologist also told me that considering Hannah has never dealt with my skin before she should have started with a gentler peel.

Please be aware and let this be a warning, I hope this never happens to anyone else, hence why I am writing this review. I hope no one else has to go through what I have had to go through these past few months, because of people who clearly do not know what they are doing & do not have the experience or knowledge especially when it comes to dealing with deeper complexions such...

My skin journey has been a long one (10 yrs +), I have tried a number of products some prescribed as well as the must haves that will "transform" your skin, I also have tried microdermabrasion, and some really expensive facials with all the works. All of which have only made it worse or haven't made any improvements. The things is I have acne prone, sensitive skin so there's a lot that will damage my skin barrier and in turn make it worse. Coming off hormonal contraceptives, and dreaded maskne really messed up my skin and so in September 2021 I went to Fresh Face London and met the angel that is Hannah. I was dubious so only booked individual sessions as I have had so many previous false promised results plus my skin hasn't always responded well to physical exfoliation so wanted to be cautious. After my first meeting with Hannah I knew I was in safe hands, the way she went through my products, diet and lifestyle and she listened to me and all my concerns. Even through the facial and peel she was patient and kind and made me laugh so I felt at ease. Fast forward to 3 sessions later and my skin is transforming the improvement has been insane (in a good way) and I'm so excited to see what it's going to look like in a few months time. I recommend Hannah to everyone, this has been the best experience I have had with a dermatologist - I feel seen, understood and taken care of. She really is an angel. Thank you Hannah for being you and giving us all the best service and best skin we've all been...

Transformative Experience at Fresh Face London!

I recently had the pleasure of visiting Fresh Face London for a Green Peel facial treatment, and I cannot express how life-changing this experience has been for me!

From the moment I walked into the clinic, I was warmly welcomed by the staff, who are friendly and incredibly knowledgeable about the treatments they offer. The ambiance is soothing, done up so lovely, which instantly put me at ease for what I was about to experience.

The Green Peel treatment itself was nothing short of miraculous. Hannah took the time to assess my skin's needs and clearly explained each step of the process, ensuring that I fully understood what was happening and how it would benefit my skin. The treatment was soo effective, and I could feel it working its magic from the very first moment.

The results have been phenomenal! Within a few days post-treatment, I noticed a significant reduction in my acne. My skin feels rejuvenated, smooth, and radiant. It’s like a weight has been lifted off my shoulders. For someone who has struggled with acne for years, seeing my skin clear up is a dream come true.

I wholeheartedly recommend Fresh Face London to anyone looking to improve their skin with effective and professional treatments. Thank you Hannah and to the entire team for your expertise and care – I truly feel like...