1Rebel Angel — Local services in London

I arrived about 15 minutes early to the class. Was welcomed by a really friendly guy behind the desk. I said I was new and he took me through the instructions. How to use lockers, to arrive 5 minutes before the class to reception for the induction and if I would like to purchase a pair of grip socks. I declined and asked if I could wear my own socks or is it bare feet? He said no to bare feet due to hygiene reasons. I arrived 8 minutes before for the induction at reception and waited to go in. As I was about to go in a lady behind reception said I would need to purchase some grip socks for £12. I said pardon, I was told I didn’t need them. She said I do and asked for what size I was. I glanced over at the guy and he kind of shrunk. At this point everyone was going in to do the induction. I went to go and get my bank card from my locker, came back flustered as my locker was now jammed. Stated my locker wasn’t opening and the lady behind the counter said bluntly you need to get into the induction, you’re missing it. I said I’m quite flustered that my locker won’t open now and it has my belongings in it. She told me she had a master key and to go into the glass and pay after. I went into the class mid way through the induction and was quite overwhelmed. The rude lady came in with the socks and said pay for them when you get out. I said I think I’m just going to leave, I’ve missed the induction and this has all been too much. She came with me to open my locker and stated it was my fault and that I should have turned up 5 minutes before the class for the induction 😂 When I explained, she looked at me blankly and walked off. Not before somebody else asked her to unlock their locker cos it was jammed too. She was the honestly the rudest person and she shouldn’t be in that industry as she has a knack for making you feel flustered and small. I think the situation was made worse by her tone and bluntness. I can see that the grip socks required is on their profile but it’s not really clear as it’s in the about section. There should be some sort of pop up when you book...

One of the worst classes I have been to, ever. The reformer class was unfortunately an example of bad teaching, poor equipment, with the business focusing on their aesthetic and 'feel' of their studio, more than the deliverance of great classes and good customer service. The class felt like factory teaching- you're in you're out, and your simply just another class for them to tick off. The teaching didn't feel genuine and instead tick-boxing, because we were constantly told we were all doing amazingly well, when I could see that wasn't the case amongst us. The teacher was almost manic, pacing up and down repeating how amazing we were, instead of checking our form, slowing down, actually looking at us and teaching. There wasn't a second where she wasn't saying something for the sake of, I'm not sure what. She also kept fussing with the lights, moving onto the next part of the sequence very quickly. The sequence itself also didn't work well. It felt janky. The company unfortunately don't invest in good reformers either. They are incredibly basic and it shows up in the class. The front of house were SO cold and rude. I couldn't believe that's actually how they conduct themselves. Don't have a reception if you're going to give off a bitchy attitude, not bother to say hello or engage in any way. This place is a farce and my god, there are such better places offering reformer, pilates etc. Will not be returning, even if you paid me to. They really really need to work on their treatment to customers, purchasing good equipment, and investing in great instructors. They have't...

I started at 1Rebel because a) I needed to find a workout that could keep my attention (I was previously a competitive CrossFitter but stopped due to injuries) and b) the £49 for 3 classes offer got my attention. I took my first Reshape class and was presented with another offer (£30 for 3 Rumble) and tried that too.

I absolutely LOVE (and I mean LOVE) 1Rebel. The design of the business (get a membership and have access to Reshape, Rumble, Reformer and Rig) is amazing. It keeps things fun and interesting if you ever feel like you’re getting bored. I’m super focused on getting into shape quickly so Reshape is my go to. Every time I get 1/3 of the way in the class and on a treadmill I think “I HATE running, why did I come here, why do I keep doing this” and at the end of the class I think “WOW, I feel amazing, I love this class I’m so glad I came”.

I’ve already lost a few kilos since joining and when I travel I think about how much I miss this gym. 10/10 would recommend. And for those curious I did all 6 intro classes & signed up for a full membership (plus when I do early mornings I treat myself to a Biscoffy shake post workout which is...