Globe Apartments — Local services in London

We booked with Globe apartments in February this year for our trip to London in June. My first most priority was to book in central London, a property which would have an elevator/lift access to an apartment with two beds and two baths as we are a family of four. Upon finding such a flat we secured our booking by paying our deposit. 4 weeks prior to our arrival as per the rules, we paid the property rent in full as well. Prior to our arrival we got the confirmation email with all the instructions for key pick up and check in. Since we were arriving late into the city we called Globe apartments requesting for a pick up possibility. We were told that isn't possible. At that time no further details were shared. Upon reaching the property we discovered that we were assigned a flat on the 5th floor and that the elevator/lift was out of service. Since it was late Saturday night and after office hours of Globe we had no choice but to carry our 5 heavy pieces of luggage up five flight of steep stairs. Upon calling Globe apartments repeatedly we were told that the lift will be fixed on Monday morning. On Monday no action was taken and then we were told to wait till Wednesday and that we would not be charged rent for this inconvenience. We requested for a change of property but nothing was available within the area of our choice or a two bedroom apartment. So basically we spent our 8 nights in London stuck with a property which was extremely inconvenient for us. Here I'd also like to add that the apartment that was given to use needs serious refurbishment and repair too. Facilities are quite dated. Anyway our vacation was ruined as I have a medical condition that requires me to keep stairs to the minimum and you can well imagine where that left me. We were still charged rent for the property. Only pounds 1100 were refunded from the total cost whereas earlier we were clearly told that till the lift functions again nothing will be charged. In compensation someone was sent upon our checkout to help with our luggage down the stairs. Certainly not very...

I'd normally write reviews, but in this case I feel compelled to due to how great an experience I had.

The flat - the flat itself is incredibly comfortable and charming. Its all well kept, aesthetically pleasing and practical. Admittedly, I was a solo traveller so if you're a couple it could be a bit small. You can tell it's been well maintained and it has everything you need. They genuinely centre everything around your comfort. Great studio flat.

The location - you're in the heart of London which is awesome. You have bond Street station literally across the road so getting anywhere is incredibly simple. You also have the charms of at Christopher place literally in your doorstep. It's a uniquely positioned property that's designed to inject something special into your experience.

The service - the team are an absolute pleasure to deal with. On my first night I used the wrong setting on the washing machine so the machine seemed unresponsive mid way through a cycle. I called there ooh number and explained it them, within 15mins someone was at my door ready to help. Thankfully, it was my error and it was all fine the following day, but he was incredibly efficient and friendly.

A few days later I had left my bag in an Uber which contained the flat keys. I called the office to explain and within 10mins they were at the flat with a spare set of keys. The lady was incredibly nice, empathetic and courteous.

As I said, I'm not one to normally write reviews but the flat was lovely, the location was perfect and the staff were fantastic.

I've stayed in quite a few hotels and airbnb's etc, but this was my favourite as I felt at home very quickly and so my overall experience ...

This is the Second time of staying with Globe Apartments, all I can say is echo my first Review, This time I was in a studio apartment, amazing, just as good as the one bedroom apartment I was in previously, Kiri and her team excel themselves and bend over backwards to make your stay as comfortable and stress free as possible. I can not recommend them enough. See Bellow my first Review.

What can I say except Excellent Service from start to finish, I was working in London for the week, After booking the accommodation, I was contacted Promptly to arrange key collection, I was also informed of an upgrade from the Studio I had booked to a One bedroom apartment! Very nice indeed. Straight away very accommodating as I was arriving Sunday Evening. Collected the Keys a short walk from the tube, Which was a further short walk from the Property. Arriving at the property, The communal areas very clean and fresh, This continued into the apartment itself. Important now more than ever in the current Pandemic, In the apartment Hand sanitiser and wipes were left, along with a welcome gift bag with some snacks in, Along with water, Juice and a small carton of milk in the fridge, tea and coffee supplies, again a very nice way to start the stay to have some essentials ready and waiting. The kitchen was very well equipped, every thing you need. My Point of contact Kiri, great communication throughout my stay via E-mail and even gave me a mobile number to contact her on, excellent service. I could not recommend enough this stay at the apartment and the service I received from Kiri and her team at Globe Apartments. I look forward hopefully to many more...