Kensington (Olympia) — Local services in London

Two members of staff Jane S and Abi(wouldn’t provide his name) were the most rude, unprofessional individuals I have ever met. Someone needs to teach the staff manners and professionalism. Was informed by them that they didn’t provide a particular service. When we called national service information they informed me that we had been misadvised. So we went back to this station to give them the phone to speak to the national railway service advisor Abi then went on to use aggression and threatening behaviour towards me. Jane S refused to serve us due to Abi informing her he didn’t want her to serve us. I would give 0 stars if possible. I cannot believe that we live in the UK and this is the kind of service that we receive when want to change a simple train ticket. I have already raised a complaint. Please be aware of staff at this station Abi is out of control and Jane S is supportive of...

I bought an e ticket Return from Brighton - Kensington Olympia station. There’s no e scanner at this station. It’s ok going out bec there’s staffs at that main platform where the staffs office is located. But at the other platform, where’s there’s no staff around, I have to pressed the Assitance button. It’s been several times now using the e ticket that I missed my train to Clapham Junction because nobody’s answering the assistance button. At least put one ticket scanner on either end or the staffs answer. I don’t think it’s busy at the other end… I don’t want to missed another train so I have to tap my bank card. I spend double for this trip, so annoying (big sigh) As soon as I was inside the platform, that’s the time the staff answered the answering button, too late! Hopefully, in the future they will do...

Customer service needs huge improvements and of course its great to build system to travel not just for walking people, Wheelchairs need to have access also, Kensington (Olympia) is a combined rail and tube station between Kensington and West Kensington on the boundary of west and central London. It is managed and served by London Overground and served by Southern and London Underground. It is in Travelcard Zone 2. On the Underground it is the terminus of a short District line branch, built as part of the Middle Circle, from Earl's Court; on the main-line railway it is on the West London Line from Clapham Junction to Willesden Junction, by which many trains bypass Central London. The station's name is drawn from its location in Kensington and the adjacent Olympia...