M&S Simply Food — Local services in London

On the 30th of September 2025 I went to this shop for my daily shopping as iam a health care worker working in the area for 4 years now. After finishing my shopping one of the workers approached me to say to me that I need to pay £44.00 for shopping tat I haven’t paid on the 10 th same month. At first I thought that payment hasn’t gone through but then I realized that it was a day that I bought a cake for one of our nurses colleague then I’ve I remembered that not only I pay for a cake and flowers but also had the receipts cos I had to claim my money back from my fellow nurses. Let me add that this conversation took place front of the self checkout desk people were watching like I was a thief that got caught while I was wearing my nhs uniform with my tag name on me being a regular customer for 4 years. I said to them that why they did roll the camera back to see if I bought one cake paid and took the receipt I also provide online banking proof and pictures from my colleague party with a cake and flowers, the person didn’t apologise after that even I suggested to investigate the camera. Marks after my feedback giving me a ten pound voucher as an apology which I’m not going to accept as my dignity costs a lot more. My colleagues are so upset also from this behaviour and definitely we have to consider going back to that shop after that we are 35 ppl in my department . That approach was absolutely disgusting and the company need to do something about it never in my life felt so small and so...

I use this store very often, maybe several times a week, because it is very conveniently located near my house. Last week, after shopping in the store, I met a friend,she was just choosing bakery and we started a chatting maybe we chatted for 15-20 minutes and a man came up to us. He was of medium height and dark,overweight. He was so rude and he threw accusations at us, we have been standing and talking for an hour, we calmly explain that we have not met for a long time and we are just talking against people in the store only 2-3, he directly called x threats, get out of here, you should not stand here, I explain, they will show the M&S rule, he started shouting insults again and said that this magan is a private thief, take it away, I remembered that I have a receipt with purchases and the time is indicated there, we stood for only 20 minutes, and for 5-7 minutes we clarified the relationship with him, he apologized, but I don't want to go...

I had a really disappointing experience in-store recently. Interaction with staff re my chi in my bag asleep, shouting so masculine at me rather than talking, when I went to ask for her name after a rude interaction, and instead of responding calmly, she became aggressive — repeatedly shouting “Don’t worry about my name!” and even came right up in my face, yelling “I’m gonna slap you up!” On repeat and flipped her hand back which made contact with my face. Inches screaming from my face repeating screaming, uncontrollable. Security and staff had to hold her back. She was so angry, it was totally a flip. She should not be serving the public. Completely unacceptable behaviour, especially in a public store. I left feeling shocked, intimidated, and totally disrespected. African lady, piercing under lip, hair tied up, so aggressive. Vile. You should be ashamed of yourself. Get a grip. Taking this...