Minuit Moins 7 — Local services in London

I’m absolutely shocked at the lack of customer service.

I had travelled from North London to drop off a pair of shoes to be repaired. I arrived 4 minutes late on Friday afternoon (they close at 2pm). The blonde lady sitting behind the reception desk acknowledged me but refused to open the door and literally shooed me away with her hands. I stood there for a further 10 minutes hoping that she will at least speak to me. Nothing. She then got up and told the other lady working away on a pair of shoes to not let me in.

Absolutely shocked. I sure hope that she’s the owner, as if she’s not, the owner of business is surely missing out on business, as clearly the staff are literally shooing away...

It is NOT possible to give 0 stars hence 1 star. Bought 2 pairs of Louboutin boots in Dower St. Boutique worth some 2000 GBP, sent them right away to get rubber soles put in. When they were finally delivered to me to Germany, one pair the sole was only partially done and there is a piece of rubber hanging unglued. The other pair there is a notch in a sole directly at the bend line caused by (I would guess) sanding machine. The notch is very obvious and would within months cause the sole to split completely... Stay away from this place, any cobbler anywhere in the world will do a lot better job...

More as an FYI note rather than a review... This cobbler ONLY does Christian Louboutin shoes, and their turnaround time as at the date of this note (23/02/2018) is approximately 4-6 weeks. This was also the case back in November 2017 when I originally purchased my shoes at Selfridges. The CL sales advisor informed me that they had a 7 week lead time at the time.

The three stars are for the long lead time. Maybe they should consider additional resources to reduce the...