Niwaki Chiltern Street — Local services in London

Ordered some Jika Tabis online, but thought I ordered the wrong size after placing the order because I don't know how to convert shoe sizes. I emailed customer service and Stewart responded quickly- he would yry to stop the shipment before it left the UK, but if it didn't he would swap the shoes for the correct size after I tried them on. Thankfully they fit perfectly with the socks, and I couldn't be happier with the service! I know exactly where I'll be buying any more specialty gardening tools in the future.

Oh, and for other people wanting to try a jika tabi but unsure of sizing- I usually wear 11.5 or 11.5 wide US mens, and ordered Japan 28 size. I thought I would need a Japan 30 but the 28 size fit very well. Very...

Everything I own by Niwaki is truly fantastic! The quality of their products is second to none. I had yet to visit the Chiltern Street store and had so far made all My purchase online, however I shall now be doing my best to make the trip up to the London Chiltern Street whenever I have the opportunity. The store is wonderfully laid out allowing you to view their beautiful range of tools. The staff are incredibly knowledgeable and welcoming. In my experience Niwaki have always offered the highest quality of tools and their customer service is 5* Thank you to all at the Chiltern Street Store and to...

Stumbled into this store when walking down Marylebone, absolute find, loved everything inside here perfect for any gardener or anyone that admires the aesthetic. Very authentic Japanese and staff were extremely helpful and welcoming explaining each and every aspect or product they had on display and always smiling. Definitely coming back here to buy gardening things for my dad, really perfect for presents too, affordable and quality products, I suggest you check it out if you’re ever...