Prowler Soho — Local services in London

Just popped into the store this evening. Was greeted by staff member. I then went down stairs to check out some products I'd seen online. There was no staff in the lower portion of the store so so I just googled info on the products I was looking at. I must have been down there 10-15 minutes on my own. I finally selected a product having read up on it. I mean what was I meant to do? Run upstairs wafting a fleshlite at a member of staff? I also grabbed a bottle of poppers off the shelf to go with my purchase. Went up stairs to pay and met what I presume was the manager. Having seen the poppers with my new toy began to have a hissy fit at me.I shouldn't help myself to his precious poppers, how dare I go beyond the till point. Well if he really cared about protecting his precious ring you would think he could have waddled down stairs and gave me some assistance. I presume that's one of his roles. He was frustrated and then carried on trying to chastise me. I asked if he would like me to go back and return it. He said no and at that point I went to the till point to pay. He then trotted of to the security bay, I presume. He looked like he was sucking a lemon 🍋 Very disappointed with his awful attitude. Never experienced that before in this store. The lady who served me was great. She witnessed the whole thing. It's good that we were cool with each other and she made the experience less embarrassing. The other one is unhinged and maybe needs to think...

Bought some underwear as a gift. Label says Medium, but when measured are 31" at best. They would never fit my bf as he said when he looked at them. Since when has 31" full stretched bern medium? He didn't even bother trying them on so I took them back next day to exchange for a large even though my bf owns no large clothes to be told they won't change them. If something is mislabelled then a refund is required under law but I simply wanted an exchange. I'm taking this up with trading standards. Wasted...

Beware that there is a ZERO refund policy. I bought a card for a friend's wedding and found my partner had bought exactly the same card an hour later. Even though it was returned within an hour, with the plastic wrapping and price tag still on, I was told they do not refund under any circumstances. Underwear, sex toys I can understand. But greetings cards - be reasonable guys! If it was a pound or two ok but...