Monkatsu — Restaurant in London

Very poor imitation of Japanese food. Stay away unless you really want to be disappointed. Ramen was almost as if it’s assembled by someone who’s never seen an actual ramen and based everything on a bad drawing of one.

We went on a very quiet Saturday afternoon and ordered takoyaki (octupus balls) for starter and for mains we had the katsu pork miso ramen and chicken yakisoba.

Judging by the uniform appearance and hotter than hell inside, the takoyaki balls were of the frozen variety which were then microwave heated.

The “ramen” had everything wrong: broth was bland with no taste of miso, the katsu pork was overcooked and chewy.

Worse of all, the wrong kind of noodle was used: instead of real ramen noodle with bite, it was the thin vacuum packed generic type one can get from Sainsbury’s. And it was overcooked and soggy. There were for some unknown reason also chestnut mushroom as part of the toppings.

As mentioned, it’s almost as if it’s assembled by someone who’s never seen an actual ramen, let alone eaten one.

Yakisoba was equally disappointing as it’s too greasy and the chicken was overcooked. Again the noodle was wrong: it's the same supermarket type as the ramen.

When we asked for the bill, the waitress left the bill with us and went back to the counter to chat with her colleagues / manager. Despite there being no other customers, we had to walk to the counter to ask to pay as no one was coming to the table with the card machine.

It’s not unusual for Japanese restaurants in London to be slightly off the authenticity mark, but given its price point, location, decor and service, this one is by far the worst we have ever...

TERRIBLE SERVICE! - If i could give this 0 stars, I would. Firstly my daughters placed their orders of 2 different rolls. Then the server brought 2 rolls very quickly. They were a bit confused at the rapid service but since sushi is often very similar looking, they began to eat it. Side note - I am Japanese myself as well as my daughters and the sushi was nothing short of appalling. The rice was unseasoned, a big NO NO in all Japanese food, it was oddly steamed to the point of an unrecognisable mush. Anyway the food was not the main problem. The server then came out with 2 platters of sushi and we realised they had began eating the wrong rolls. The server went back in with her colleague and they debated on what to do. Then they began to have a terrible attitude and it was clear that they were mad that they ate the wrong food provided. They would not give them their actual order unless they paid for both. They even heard them exclaiming inside the restaurant very loudly (as they were eating outside) saying “those girls….” complaining about them. Then they began to ignore them, serving everyone else but them. They tried to ask for the bill and then it took them 20 minutes to give it to them. They dumped the bill on their table without saying a word. This is unacceptable and vastly inappropriate and my 2 daughters came home crying due to the service. Definitely not coming back. Loyal customers have been completely lost and will not be...

I loved this place and visited many times and ordered from them using Deliveroo even more often. We went for a meal there this Wednesday - all fine. Today, Friday, end of a busy and exhausting week, decided to order Deliveroo from them again at 20.18.

The order took almost an hour and a half to arrive - called the restaurant they claimed the order was not picked up or delivered to the wrong address. We were willing to wait but when it did it finally arrive it was a main meal short.

We called Monkatsu to complain only to be told it was Deliveroo’s fault in an extremely rude and combative manner.

Our delivery bag was sealed and the receipt on it had the correct number of items. What a massive disappointment - I can never see myself visiting this restaurant or ordering from...