The London Antique Clock Centre — Local services in London

WARNING: DO NOT BUY ANYTHING FROM THIS SHOP

I've recently had the displeasure of dealing with these people and would like to make sure that other people are aware of how they operate. My girlfriend bought me a vintage Omega watch from here for £350 as a 30th birthday present. It quickly became apparent that it didn't work, there was a problem with the automatic movement. After a failed attempt to repair it, (they actually made it worse as the second hand fell off!) they tried to blame me claiming that I must have dropped it. I asked for a refund, not unreasonable given the circumstances. Initially I was told "We don't do refunds" and "we'll get our watch guy to see if you dropped it"... So I waited two weeks to be told that apparently I had dropped it, but as a "good will" offer they would refund me £300! Unbelievable, I mentioned how they were in breach of the Sales of Goods Act but they are seemingly above the law. I'm now going to have to go through the small claims court and report them to trading standards to try to get a full refund.

I've read previous reviews and comments on here and have to say that I'm not the only one who has been massively disappointed with the level of service received. Yes people are more likely to post negative reviews but customer service is all about how you deal with your customer when things go wrong. Basically if I'd been treated properly then this could have easily been a positive review. At the end of the day you should be judged on customer satisfaction not whether you've supplied props for a Martin...

Buyer beware. Awful customer service, emails not acknowledged,abusive phone conversations. Bought a Japy Freres clock, the shop organised insurance for delivery to Australia ie they were the insurers,clock arrived damaged & broken by Fedex spent months getting some compensation from Fedex & clockshop did nothing, no response to various emails & calls. Once out of the country it like they did not care. Got clock fixed in Sydney and found pendulum had broken, wingnut missing. Have been trying to get a response from the shop to split repair bill , we are talking 400 GBP pound and no response. Will be off to...

as has been stated below I all so received appalling service and my concerns were not addressed and it was a total waste of my time. never go...