Superdrug — Local services in Manchester

Monday 7th my morning experience When you enter into Superdrug everyone has their desired place to be and sometimes if asked if they know where an item may be they will respond with I dnt work on that isle and neither can I move from here to show you were the item may be. Which I am like okay that’s fine then am thinking the reason your in this isle is because of your knowledge on certain products

On a recent visit to Superdrug, I noticed several issues with customer service. When I asked a staff member about eyelash remover, she initially said they didn’t carry it, only to find it myself later, I asked her if she thinks they may have another one to which she said she doesn’t know I found another one and then I asked her can she confirm if this will be strong enough to remove the eyelashes I had on (I dnt know why I even bothered to ask) she said she doesn’t know because she doesn’t wear eyelashes😂 and went back to scanning the products like she was doing previously, now am feeling embarrassed for even asking questions that I had to help my self with. I was not expecting that response plus short no alternative responses Her lack of product knowledge and unwillingness to assist was disappointing. And plus they want persons to scan their id on them to leave reviews?

Additionally, when I called the store to inquire about an item I left behind, the person who answered seemed dismissive. I had to insist on checking with the cashier I had used before they confirmed it was indeed there. I said can I come tmrw to collect it as am too far way from Piccadilly now to which she said no as she won’t be in tmrw so I then said am sorry but I dnt think I will get back there in time to collect it she just said okay and all I heard was my ears listening to the phone being cut off that’s it!!!!!

Overall, it raises the question of whether employees receive adequate customer service training. It's frustrating when service feels unvalued, leading customers to consider spending their money elsewhere. Great customer service goes a long way in retaining customers if you don’t want to work stay home your personal problems should be left at the door of the establishment. The employees are the face of the business to...

I have visited this Superdrug occasionally but it’s not usually my go to store. I nipped in two days ago and I wanted to purchase a product that required ID to be sold. Admittedly, I didn’t have my ID with me so I understood that the purchase wouldn’t be possible once I’d realised - I work in retail myself so I’m familiar with the rules. I wouldn’t have been disheartened by this process if the man at the till approached the situation with some politeness. However, he was extremely rude about not being able to sell the product to me, grabbing it out of my hand and throwing it behind him whilst saying “Well, can’t serve it to you without ID.” I thought his attitude was really poor considering I could’ve been a customer with little knowledge about the ID rules, who may have taken this incident more personally. I believe he could do with some training - it’s not difficult to be polite and perhaps say “I’m sorry but without your ID I can’t serve this product to you, I hope you understand.” I don’t look over 25 so I do understand that he can’t sell the product to me without ID but I really just didn’t appreciate the approach that he took; it made me feel as though I’d done something wrong by not carrying my ID. Because of this, I probably wouldn’t come back to this Superdrug as the service was just really...

Want to share my experience. The staffs were not very helping. I bought two lipglosses (IDENTICAL), I opened and checked right after. I opened ‘em and the first one was just right. But the other one I opened, I immediately saw the difference. Somebody had opened it. As you pull out the stick of it, then it will come out with the product if no one has touched it. The neck of the lipgloss SHOULD BE CLEAN as it just came out from the factory. There was its product(gloss) all over its neck, and some stain that I cannot be made if that was brand new. The second I realised, I went back to the store and explained it, asked if I could get a new one. Unfortunately the staffs didn’t seem that they understood me. And the atitude towards me was….not pleasant😅. I feel like they never tried to understand what is wrong with the product. Not here to say THEY ARE MEAN!! or anything at all. Just thought I could write and share with others. This experience could have ruined my day, but its fine now. Hope I can re-visit and something nicer would happen! If they see this by chance, I should’ve explained better, lesson gained but not really mad at you, but why don’t you listen to your costumers more carefully next time? That will improve the experience of your customers! Thats all I could say. See you...