Superdrug — Local services in Metropolitan Borough of Solihull

After months of being begged by my daughter to have her ears pierced, we took our daughter at the beginning of the summer holidays to Superdrug in Touchwood after being recommended by other parents. The whole experience was as good as others had told me. Penny was really patient and was very good at reassuring my daughter. She explained the whole process to her. Our daughter was spoken to throughout. Everything was done at our daughter's pace. We wasn't rushed at all. Our daughter chose the 4mm cubic zirconia studs. The earrings were done at the same time. Penny gave my daughter a teddy to cuddle whilst the piercing was done. Afterwards, my daughter went a bit pale and Penny was quick to make sure our daughter was seated with a fan beside her. She even fetched her a bottle of water, which I offered to pay for but Penny kindly declined. Our daughter regained the colour in her cheeks and Penny made sure she was ok before we left the store. We are now 5 days post piercing and we haven't had any issues with the piercings at all. We have been cleaning twice a day with the aftercare solution. There has been no discharge, redness or pain.

Would 100% recommend Superdrug in Touchwood. Penny showed our daughter respect and nothing was done without our daughter's consent. Her kindness towards our daughter made the experience a positive one and our daughter loves her earrings. Thank you Penny. So glad we listened to the other parents recommendation to go to Superdrug...

Visited superdrug today and filled a full basket of products worth £75, upon reaching the till the staff member serving advised I could not receive a blue light card (nhs) discount unless I presented by official NHS photo ID before she would apply discount. I was surprised that on a weekend when out shopping that superdrug expect nhs staff to carry their photo ID around with them as people would only do that when going to and from work. The vast majority of retailers apply the discount when presented with blue light and the more stringent occasionally ask for ID such as driving licence to match names which avoids sharing of blue light cards. I offered to present my driving licence but she refused to accept that. So superdrug policy was either not followed this time OR the policy is very unfair to busy nhs staff who would carry formal ID in their leisure time. Very disappointed indeed at this policy so will shop elsewhere in future unless...

As-salamu alaykum Amy 🤝 (may peace be upon you ✌️) Just wanted to say thanks for being so helpful when my mum & I were trying to find what bleach would be best for my hair. It’s not often you find someone who’s not only knowledgable on products but who’s also totally genuine and has as great communication & customer service skills as you do — you were incredibly helpful and the fact you helped answer my mum’s queries with such compassion meant so much to me. I appreciate how your help came from a real place and didn’t seem fake or exaggerated in the slightest; it was almost effortless. Wishing you every success in your work and personal life, and I’ll remember you in my prayers/ask that Allah/God rewards you for your kindness & humbleness :) Keep smiling and have a...