wagamama solihull — Restaurant in Metropolitan Borough of Solihull

My Nan is now in Hospice care just up the road from this location, so when she said she really has a craving for Teppanyaki I instantly thought to give Wagamama a call as nobody does it better. I called just to enquire if me collecting some food for my very poorly Nan would be OK and the member of staff that I spoke to (Jack) totally blew me away from there. I was told to ask for Jack on my arrival and given why I am ordering he and the store would like to make a gesture for my Nan. I was given a totally unexpected discount that was such a shock to me that a big chain would have any interest in a customers dying Nan. Jack said some lovely words and wished us well.

This was all while the store was absolutely packed and buzzing with all the staff rushed off their feet. I wont ever forget the way we were treated yesterday and haven't stopped telling friends and family since. Jack is an absolute credit to the company, a man that truly has the natural talent of looking after customers and someone that should have a very big future in management. Outside of him though every memeber of staff I saw had a warm smile on their face and were working hard. This location has a great energy about it and therefore must have ab exceptional team running it.

As for the food....5* all the way. Beautifully cooked, huge portion and it totally satisfied my Nans craving. I will bring the family for an eat in meal here soon for sure.

Thank you so much to Jack and all at Wagamamas. You have made a customer for life with...

Today I decided I wanted a ramen from wagamama so I placed my order upon receiving it I'm starving at this point I eagerly open my raven so I could enjoy that delicious broth to my surprise there was none i decide to call up the store to find out why they sent me noodles with no broth a staff member picks up the phone I make her aware of the issue so she said ill get my manager bare with finally after what felt like an eternity on the phone waiting this lady comes on the phone and make out she in charge so I proceed to ask how come I've been sent noodles with no broth she replied with almost what felt like a passive aggressive mocking tone of voice and proceed to say that well what happens is that the noodles soak up the broth and that she aware it's quite common thing to happen when noodles are put in with the broth I than say excuse my language but what your saying is a pisstake as the item is a ramen and should come with broth I also mentioned that when I ordered this dish in past broth come separately and not all mixed in together like it came this time she than goes on a rant how before there was a packaging issue and that why they no longer sent them separately as I was about to reply she hung the phone of and hasn't called back I was left feeling annoyed and frustrated with the response I received I am a repeat customer and I think I am now put of ordering from wagamama again I won't recommend to friends or family manager and staff need looking into and retrained to deal with...

It has been at least 10 years not stepping in Wagamama. We gave it a try today and not a bad experience, I must say. The reception was very welcomed he led us to a table and offered high chairs for my little one. He advised us who would be coming to take orders, and we have been given times to look at the menu for drinks and food. Reene also explained what a kids combo was when I asked. We had downloaded the wagamama Apps club member and will get a free edamame (steamed soy beans). We had chicken katsu rice (curry sauce on top of battered chicken above a big pile of rice), roasted pork belly marinated in Korean BBQ with noodle soup (Ramen). The chicken katsu portion is worth the money, and the ramen broth is absolutely delicious . Ramen soup broth is tasty with a little spicy kick. Four slices of pork belly mixed in half lean meat and half melted fat is absolutely devined. Crunchy seaweeds, half spring egg also good in the whole combination. The reason I voted 4 stars on food quality is the noodles lacking of character. Ramen is meant to have its own elasticity and with a little bite. This bowl ramen has lost that kind of spirit but is too soft, broken, and doesn't need to chew just down while I prefer the bity ramen. Mini katsu rice was plateful and yummy and it was perfect to end with the vanilla ice cream. All in all, we loved it ,the ambiance, environment, and friendly service. Thank you, we...