Oxley Fish & Kebab — Local services in Newcastle upon Tyne

Ordered from Just eat at 18.30, at 19:00 looked on the app and it said it had been delivered. Rang the takeaway and gave them the order, and they replied with 'no it was fish and chips and a chicken kebab'. No I ordered 2xf&c and 2x fishcake and chips. Oh yes, it'll be 2mins. Roll on to 19:30, still nothing. Rang again, 'the driver took it 45mins ago'?!? Well it isn't here. Said they couldn't do anything, because it wasn't their driver. So I asked for the drivers number. Got given a generic just eat number, couldn't speak to anyone. So at 19:50 rang again and asked if it had def gone with the driver. I was told it was definitely given the to the driver, but they may've got lost... I live 2 mins away in the car, there is abs no way they could've got lost. I asked what they were going to do about it. Was told nothing, not their liability. It is still you're liability when you're getting paid for the service. You don't just pass off all responsibility once it's with the driver, it's yours and Just eats responsibility to get the food to the customer. Just a poor excuse. Your service has come off 100x worse because you've just not even tried to help. Usually I don't get annoyed and argue, due to being in food service myself, but your attitude and lack of help was horrendous.

Edit 2 weeks later, still no refund All this could've been avoided if takeaway acknowledged their mistake and replaced the food, instead I'm still waiting on a refund and will have to go through bank to...

Placed an order with them at 16:00 today with an estimated delivery time of 20 - 30 minutes.

They just keep delaying delivery more and more financially managed to get through to them after an hour to request they cancel the order only for them to refuse and state the order will be with me soon.

It now has an estimated delivery time of two hours after the order time and half an hour after I will have left the hotel.

I can only conclude that this establishment is not actually a restaurant of any description but simply a criminal enterprise scamming people out of their money for food they have not the slightest intention of delivering.

Avoid...

After having to remind the person who takes the orders 3 times what I wanted I should have known. I have been here before and it was spot on however this time was different.

Cod bites, chips and curry was perfect.

My “large” donner kebab was tiny. I wanted lettuce and onion on which I got, in a very small amount. It would have made more sense if they had forgot to put it on. Got mint yoghurt instead of garlic sauce which wasn’t that bad but not what I ordered.

I did actually ring up to tell them and they weren’t arsed at all. They were very busy like, 2 people in that shop at a time and their heads seem...