CeX — Local services in Newry, Mourne and Down District Council

Very poor staff, took a Apple iPhone 11 in for trade for in-store credit for to swap for a android phone, they took the phone okay went through the testing procedures and I came back to them saying the phone failed the test on dirt being in the speaker, now I've tested the phone and had a proper investigation into it and I found the poor staff had put a probe or something into the phone speaker attempting to clean it, now I had been using the phone for about a year and never was a fault in the speaker or phone, when it was returned to me the phone speaker was broken they had punctured the speaker, then handed back to me and said that it was like that, definitely not, now I'm left with a broken phone over poor useless media drop out students who have no experience or skills in phone checks and maintenance. NEVER ever let them touch your phone as they are not qualified and will end up breaking the phone wiping all your data before the physical tests are even done so all my valuable is gone and no sale. So in conclusion they take for tests, break the device and hand it back to you saying "I took a dodgy phone in" so really I'm now down the price of a speaker and the labour of fixing, thank you CEX for your brilliant services 😊

AVOID...

Went today to get a new phone for my daughter as she is going back to school on Tuesday...we had previously bought a phone a couple of months ago and it was faulty and they would not accept a return...when I went today the man that was serving us was giving me an exact price £170 store credit and we left my daughters previous phone to get a examination on it as we had came back to the shop to buy the other phone we got told that they couldn't except the phone because it had a tiny crack in the corner and bair in mind that we have drove 40 mins to finally get sorted and the person that served us when we had come back in had a very disappeling attitude towards my daughter and blaming her for making the phone glitch and that was glitching from the day she bought that phonefrom...

// Update: Moved from 1-star, up to 3-star. This was after a resoloution was achieve after 9 days. A correct {replacement} laptop-charger was posted out via special delivery post from CeX.

// Original review summary (at time of purchase): Bought a Surface Pro 3 last week (7days ago), but when got home discovered it was the wrong charger and wrong connection (from a much older, previous model). So a week later the device still hasn't been switched on (no charge), and am unable to use. It may as well be a block of cheese.

Room for improvement, had a stock issue at time of purchase, also found the store layout was not ideal, for this specific genre of the...