Gerald Giles — Local services in Norwich

We visited the show room on the morning of Monday 20 Feb 2023 at about 10.30 am (the nearest Euronics shop to where we live.)as our our old appliance had failed the previous day. The Salesman pointed there was a Siemens fridge freezer on clearance which we eventually purchased but the Salesman did not seem interested in our sale even though there were no other customers in the showroom at the time. He said he would register our five year warranty on the Siemens website but he did not do this. He phoned his delivery team but was unsuccessful in obtain a same day delivery and could not deliver for 2 days although the actual fridge we were to get was the one we looked at in the show room. And we were without any fridge to store our food in and our address was less than 10 miles from the shop.he could not tell us whether our delivery would be morning or afternoon and told us to phone the delivery team on a different phone number which we did at 16.30 on The afternoon prior to delivery. At that time the delivery still coulD not be confirmed and we were told to phone after 8.30 on Wednesday meaning we could not plan our time for the following day. When we contacted The delivery team on the Wednesday the response was yes it would be late morning or maybe early afternoon so had to still wait for the deliver van to phone us. This is poor customer service I also want to mention that when we bought a cooker from Gerald Giles during covid Lock down the cooker was not the one we thought we had ordered it did not have ovens that were controlled by timers and Gerald Giles would not provide alternative! This company although they are Euronics agents provides poor customer service and engagement not worthy of being Euronics Agent in Norwich the county town of Norfolk so we will not buy from them in future. And use a different out of town Euronics company if we find an appliance...

My friend had his TV beautifully mounted. Upon asking him, he recommended Gerald Giles, praising them for their fantastic services. After our recent experience with them, I wholeheartedly agree with his recommendation.

From the moment we contacted Gerald Giles, their attention to details and wholehearted willingness to help was evident. Shani Crews, in particular, was instrumental in ensuring we got the perfect TV set up for our living and dining area. She reached out to us a week prior to inform us of the particularities of the TV we purchased, and provided insightful set up solutions. Shani also gave us extra tips and reminders on the aftercare of our appliances, and additional perks with the manufacturer that we did not know of. The entire communication process has been delightful and productive.

The installation team from their partnered company Teletronics was professional and meticulous, ensuring that every aspect of the TV mounting was done to perfection. They took great care in handling our home and left everything spotless.

In addition to the TV setup, we also purchased a washing machine and dryer from Gerald Giles. The delivery and installation were seamless, and the appliances have been performing wonderfully.

Thanks to Shani and the team at Gerald Giles, we now have a TV setup and home appliances that are essential to our home. I highly recommend Gerald Giles to anyone looking for home...

I have been using Snelling’s Gerald Giles since the mid 80s but the level of service we received on this occasion was simply outstanding We ordered a built in oven when our existing one went wrong. The new one was delivered a few days later on a Saturday afternoon.I had booked an Instalation so the old cooker was removed but when the new one was fitted it would not go into the standard cabinet.This was due to the poor design of the item. The fitters removed it refitted the old one and took it away. They telephoned the sales team who communicated my options we settled on a different model. Special mention to Shani who kept in constant touch by phone and email The alternative was delivered and fitted without a hitch This company is without doubt the best electrical retailer I have every dealt with Unlike many companies nowadays you feel...