Currys — Local services in Sandwell

Disgusting customer service, went in to buy a vacuum cleaner which I had seen online advertised at £129.99 reduced from £179.99 decided to go instore to purchase as I needed the product straight away was supposed to be a gift.. went upstairs found the item in stock with a price label clearly stating £129.99 took the item down to tills to be told it’s £179.99.

I told her the price it’s labelled at another staff member went up to have a look I followed after 10mins as she had not returned, there were 3 staff members discussing the product and the label all slightly confused, she went on to say this is not the correct product even though they could clearly see the pile of stock piled under the price tag ‘ apparently the product code does not match ‘ she said i need to go speak to a manager, after a few mins she returned saying there’s nothing she can do the price is £179.99.

At this point I’m getting frustrated as surely the customer is right and the price displayed should be what you pay ? I asked for the manager to come out Sam came out to say this is the wrong product code and the item is £179.99 she spoke to me in a very arrogant and rude manner even went on to laugh in my face saying she is the store manager and that there is nothing she can do, I immediately started taking pictures of the products and labels they had removed as I knew I would have to take this matter further, I went back upstairs to take a picture of we’re the stock was displayed and shockingly the price label had been changed to £179.99 I asked 1 of the staff members that was upstairs she was nice and helpful and informed me the label had been changed but she didn’t know who had done it clearly she was thinking about her own job and did not want to whistle blow on the company’s and lack of management services, I then asked her ‘ who is Sam is she your store manager ‘ ? She clearly informed me no she is not the store manager the store manager is ‘ Steven ‘ I asked if he was instore she said come back down with me il see if I can find him.

When we got back downstairs the staff on the tills we’re adamant that ‘ Sam ‘ was the store manager and also told this staff member to return back to there department.

Customer service also informed me ‘ Sam ‘ was not the store manager and that she will see if he is available to speak to as he wouldn’t normally come out to speak to customers. A gentleman walked over to the desk moments later ‘ Richard ‘ stating he was the store director I informed him of the incorrect labelling, the manner in which I was been dealt with and that I was unhappy with customer service experience.

To my amazement he had no much better customer service skills then Sam or the other staff members I had spoken to he was 100% adamant that this product was £179.99 and he would not offer me any discounts and did not seem to think they were in the wrong, apparently I was the one been loud and aggressive towards him, and that he didn’t blame his staff for speaking to me in the manner they had as I was been loud, in front of other customers.He then took me back over to the tills to look at the product telling me you must have picked up the wrong one then took me back upstairs again to see the items displayed and then even tried to tell me I’m lying this is the correct label for the correct product even though I’ve just explained the label has been changed !!! I just felt humiliated, dis respected of my human rights as a customer and decided to walk out, as I turned ‘Richard’ made a remark about me asking the names of other colleagues that were present he was been provocative,sarcastic and instigating further confrontation. I left the store having undue stress, high blood pressure and breathing difficulties due to my asthma.

Always remember don’t just look at the price on the label also check it’s the correct product code that’s if you can find a product code on the product what a joke Curry’s !!!! You should be ashamed of yourselves !!!

Trading standards have been contacted and official...

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Product Range: Currys is a well-known electronics and appliance retailer, offering a wide range of products, including computers, laptops, smartphones, home appliances, audio-visual equipment, and more. The store typically carries products from various well-known brands.

Technology Expertise: Currys is often associated with a high level of technological expertise. Staff members are generally knowledgeable about the products they sell and can provide assistance and advice to customers, especially when it comes to choosing electronic devices.

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Price Competitiveness: Currys often competes on pricing, offering competitive deals and promotions. Customers may find a range of products at different price points, making it accessible to various budgets.

Customer Service: The quality of customer service at Currys can vary by location. Generally, customers report positive interactions with knowledgeable and helpful staff. However, individual experiences may differ, and it's advisable to seek assistance when needed.

Online Presence: In addition to physical stores, Currys has a significant online presence. The online platform allows customers to browse products, compare prices, and make purchases from the comfort of their homes.

Delivery and Installation Services: Currys typically offers delivery and installation services for larger appliances and electronics. The convenience of these services can enhance the overall customer experience.

Returns and Warranties: Currys generally has clear returns and warranty policies. Customers can return products within a specified timeframe, and warranties are provided for certain items. It's advisable to familiarize yourself with the specific terms and conditions.

Community Feedback: To get the most accurate and recent information, consider checking online reviews and community feedback for the specific Currys store you plan to visit. Customer reviews can provide insights into the service quality and shopping experience at that location.

In conclusion, Currys is a reputable electronics and appliance retailer known for its diverse product range, technological expertise, and competitive pricing. As with any store, individual experiences may vary, so it's recommended to check reviews for the specific Currys store you...