Andrews Furniture — Local services in Abilene

Excellent customer service! Justin was our salesman & he was polite and professional. We went in to look at recliners. He showed us where they were located then left us alone for a long time. We have been looking for over a year for new recliners for our motorhome & have gone enough furniture stores from Denver to Dallas & at all but 1 or 2 places the sales person followed us around & a few times we left because of them. After a some time looking, he then came over & asked about the space the recliners were going in & steered to some options we hadn't considered. We had been to several Lazy Boy showrooms & Justin gave more information about them than the showroom staff provided. We ended up buying 2 Lazy Boy recliners from him. He assured is they would be delivered & set up on the date we selected. They knew the recliners would need to be brought into a motorhome. The day before a guy called to give a 2 hour delivery window. The next day, the delivery guy called when he was about 15 minutes away which was well within the 2 hour time frame. The delivery guys were polite & professional. They had no issues getting the chairs in & set up the motorhome.

I highly recommend going to Andrew's Furniture for your furniture needs! And ask for Justin you will not be...

Fantastic! We needed to finally replace our Lazboy recliners. Found the exact model, style, fabric (leather in our case) and color we wanted at the factory website. Called Andrews for a price. Got a hold of a wonderful salesperson, Cathy Peterson, who walked us thru the process in no time. She told us of any and all available discounts, wrote it up, verified everything, took payment over the phone and keep in contact throughout. She was polite, fun, helpful, resourceful and highly knowledgeable. Andrews is lucky to have her. The chairs were delivered (free of charge!) by two very nice fellows who set them up in our living room. We couldn't have been happier. The new recliners are perfect and we have Andrews to thank.

Update: A few months later we decided to order another matching recliner. Once again, Cathy was a dream to deal with. No issues, great price, quick & easy. And the same two fellows delivered it with care and concern. We couldn’t be happier with Andrews....

10/10 recommend. From the first phone call to the end of delivery, the staff of Andrews delivered the dream service.

We were able to walk in the store and pick out a sale item to take home on the same day.

Cathy helped us out and showed us around the whole store. She was very helpful and knowledgeable.

The staff were patient with my autistic daughter who was not having the best day.

Delivery fee is reasonable. Scott and another staff member sorry I didn’t get your name other sir were able to deliver the item to us within minutes after we found out it doesn’t fit in our vehicle.

They respectfully and carefully brought it into our home right into the spot we wanted it. 100% stellar customer service. 10/10 will do it again!...