GameStop — Local services in Abilene

Seems like every time I go there to ask questions and buy product, I'm there at the wrong time. Either I get the guy that doesn't know anything and blank stares you, the other guy that doesn't seem to know anything, or the guy that talks too much to the point where you just only asked for a simple yes or no to your question. I'm glad that the last person has an extensive knowledge of the store and the video game world though.

All three of them bring an awkward and unwelcoming aura and love to talk within themselves in front of us when we're asking for help. Like I understand that retail can be stressful, and socializing can help pass the time. However, I would like to get through making a purchase with the clerk without him talking to his peers about unrelated matters, or their peers talk to them and start a conversation while my order is still being processed. If the conversation is work related, sure, 100% understandable. You got to communicate when you can. The conversations there, when I visit, are definitely not that though. It's just completely rude, and your discussions can always happen after I paid for my purchases. I'm just asking for 5 mins of your time so I can pay for what I came for.

I just moved to Abilene a few months ago, and this location is the closest thing to me. I've had so many better experiences with the San Antonio locations then this one here. :(

Hoping things get better...

Talisha has got to be the coolest GameStop manager I've ever had the pleasure of knowing. When she worked at the north side store, she picked up the slack for others, until she made manager herself. From then on, the store got cleaner, more organized, and better looking, because she was almost always there. Now, the Southwest Drive location has her there, and has for a while, and she makes it engaging to shop, even despite the pandemic. She gets to know customers, and is wonderful at recommending good games based on interests that the person has spoken about before, without them always having to tell her. She alone is probably my biggest reason for still shopping at GameStop. If she ever left, I probably wouldn't keep shopping there unless there were a major deal. I've honestly never met a manager that is as engaging and as good at her job as she is.

GameStop corporate, if you're reading this, give that woman a raise! She deserves it for how much she makes it enjoyable to shop here for both myself and my kids, who love her and are always excited to see her again when we go...

I visited GameStop to pick up a new video game, and while the store itself was well-stocked and organized, my interaction with the cashier left a lot to be desired. The cashier was friendly at first, asking me about my purchase and making small talk, but things took a turn for the worse when I declined a power up membership. The cashier's attitude changed immediately and they became quite rude and pushy, trying to convince me to sign up for the membership multiple times. It was clear that the cashier was only interested in making a sale, not in providing good customer service. Overall, I was disappointed with the cashier's behavior and it left me with a bad impression. While the store may have a good selection of games, I would recommend this location with caution and be prepared for pushy...