Cold Stone Creamery — Restaurant in Abilene

I love me some Cold Stone, and I was so excited to see it within walking distance of the restaurant we'd had dinner at. We entered the restaurant shortly before closing with another family entering as we were. Because we don't have a Cold Stone in our area I'm not exaggerating when I say it's a real treat and it always takes a few minutes to decide what to order, so we let the family order before us. I wish we hadn't.

The person who helped them was friendly and sociable. She took their orders and prepared them with a smile. The woman who crept out of the back room to help us kept a scowl on her face the entire time. She wasn't interactive, didn't smile or make eye contact, and couldn't have made it any clearer that she was upset that we were there. She slammed our ice cream down and flopped it into the cups, the edges were overflowing and making a melted mess.

This isn't the experience we came in for. The ice cream was great. Just like it should be. But the service actually sucked and that woman has no reason to continue working in customer service. Ice cream is supposed to be a fun, happy treat. And for what you pay when you go to Cold Stone you deserve both a product and an experience better than had we decided to buy it from the freezer at the Walmart across the street.

Despite the negativity, my husband tipped because he felt sorry for the other woman working there having to deal with that, and as we walked out the door with our dripping mess he said, "Have a...

This was my first time here, and here is how it went!

Upon entering I was greeted with a big welcome from more than one voice. Was a short line I assume just not a busy time so I loved that! I let them know it was my first time coming and all my questions were answered from flavoring, how it’s made and a little history. I was told I could try any flavor I wanted to before getting a full order. I was treated respectfully and the girl who took care of me was knowledgeable. I saw every single employee working even while it was not many people here. I saw the owner working with the employees which you don’t see often in many places. What a beautiful atmosphere. It was clean on the inside and walkways looked clean outside. There is outdoor sitting as well as indoor. They have many toppings to choose from which I loved as well! Also good sized portions! I think this will be our spot for ice cream from now on! Overall great experience all...

Purchased icecream from their website so I could just walk in and pick it up. First time I went to pick it up they couldn't find the container they had made. Second time my husband picked up the icecream and they gave us someone else's order. So I called them and told them that we were given the wrong order. When I gave them my name and order number they said there was nothing there. So the manager took my order over the phone and said they were going to make it right then. So my husband drive back from tuscola to return the wrong icecream and pick up the right icecream and by the time he got there (25 min later) they hadent even started the order. I will never order here again! And I really hope they remake that icecream order they gave us by mistake. I mean I opened it to look to see if they just gave us smaller sizes. They should not be able to sell that to someone else. The manager literally told me to...