Men's Wearhouse — Local services in Abilene

Don't ever rate or review places so I made a point to make an account to make sure this place did get one from me. Upon hearing good things about the tailor here, I made my way with some suits and pants I needed to be altered. Having no days off in my job and living an hour and a half away, I was very much looking forward to taking care of my clothes that my job requires me to have and looking my best. As I walked in I was immediately given a disgusted look by a lady that worked there as though I was coming in covered in feces and she asked me what I needed. Trying to disregard her look, I told her what I needed to alter some suits and she told me the tailor was busy at the moment so for the next few minutes I just stood at the door waiting to be helped or told where to place my clothes I needed fixed. Finally, I was introduced to the tailor. EXTREMELY great guy! He was incredibly professional, understanding about my situation, very knowledgeable in what he was doing, and trying to help me to the best of his ability. I understood that the in house bought alterations had priority over mine and was willing to work with that. Especially since I was about to drop $500+ worth of work. He told me I could leave maybe one thing so I asked if it could be one suit. I needed to do atleast that for a photoshoot I had been planning for the following weekend. He said no problem and took my measurements and explained to me of what worked best with the fit and suit I had. Like I said, really great guy. Meanwhile, the (what I can only assume was the manager by his arrogant demeanor and constant shaking of the head as I was being measured) was looking very upset that I was even being helped at all. After finishing up, the shaking head guy cashed me out with constant scoffing and when at the register, a fellow younger employee even told him "use your words" in a playful tone to cut the intensity of the situation. He replied "thanks!" very apruptly and told me I could pick up my suit in a month. As a customer service rep, photographer, and image consultant I was incredibly disappointed with so many aspects of how I was treated as a customer. Especially when most men have trouble even getting out of their comfort zone going to explore a new store like that. After leaving and setting my clothes back in my car, I came back in to browse at the products because I am a suit fanatic. I was waiting to see if someone would offer help or suggest something. I was just shadowed by shaking head guy and got fed up, bought a tie bar from the younger gentleman, and left. As an image consultant who likes to have connections and promote places to clients, it's safe to say I would stress how bad the service is there and would only recommend the tailor for...

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I was greeted by Iris, who was dressed unprofessionally with her midriff exposed—completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying.

I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn’t planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that “this is our process” and refused to proceed unless I filled out the form—something I knew wasn’t necessary.

When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse—eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate.

That associate was Jordan—thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn’t carry the color we needed. He didn’t make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that.

In the end, just as I originally said, we didn’t need to fill out the form because they didn’t offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she’s going to work in a customer-facing role, she needs serious training in professionalism and communication.

Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him—just hope you don’t get stuck...

I don’t usually write reviews. Specially negative ones, bought two suits from here on July 14th 2020. Lady that helped me was super nice and friendly and she took measurements and told me to pick both of them up on the July 27th I go to pick them up on July 28th and only one was ready. Fine, no big deal. Brought one home with me and tried it on and took it back on the July 29th 2020 because I was not happy with the alterations. At this point they haven’t even done anything to the other suit. That day July 29th 2020 they took more measurements and told me to pick both suits up on August 5th 2020. I Go in on that day to try them on, But the alterations guy was still working on one item. They told me it would be about 10-15 mins so I leave. I go to pick both of them up on Friday August 7th 2020 and one suit fits ok. The second suit still too big and baggy on the pants. So they told me to pick it up on August 8th 2020. Unfortunately I was not able to pick it up as I was out of town. So I go in to pick it up today August 12 2020 and I try it on and guess what I don’t love it, the pants are still too baggy and loose for my taste. Not what I was thinking when I think of slim fit pants. I’m a 30 yr old male who Is 5’7 174lbs so wearing loose clothing makes me feel old and does not look flattering on me. At this point I am frustrated and upset that I have to keep going back and forth to find out that the suit is not ready or we still need to take measurements the day they tell me to pick it up. instead of someone calling me in advance to say hey we are still working on your suit please don’t come or please do come so we can try it out, as opposed to them telling you to pick it up this day and time and for you to get there and not be ready. Over all for one suit I will give it and 7.5 or 8 out of ten for the fit. Second suit I will give it a 5.5 or 6. I thought I was going to walk out of there loving my suits like crazy but after the whole experience I should of just went to express or H&M for a modern slim fit suit and just took them to my local alterations shop. Probably would of spent less money and time at that. At this point I do not want anything to do with MWH. Just disappointed. Now I have one suit I Sorta like and one that I just don’t...