Bright Appliance — Local services in Acton

I had contacted Bright Appliance Repair to come take a look at our fridge as it had stopped working randomly one day. He did come that same day and charged a $122 fee for the visit and told us he would need to order two parts which would be in 3-4 days later. I asked how much it would cost since we were weighing our options to buy a new fridge or just repair this one. Since the cost was much less than buying new, we decided to hang on for a few more days without the fridge since he would be back in 3-4 days. Well we called on day 3 to get an update and he said 1 part was still en route. Day 4 (Friday) he didn’t call. We called on Saturday and they were closed for the entire weekend. Fed up, we just purchased a new fridge that Sunday to be delivered the next day. Mr.Bright finally called us OVER TWO WEEKS LATER to let us know the parts were in. We have two small children that need milk, etc... the fact that he didn’t keep us updated or anything is beyond unprofessional! I wouldn’t give this company my...

I knew what was wrong with my fridge, and was trying to figure out how expensive it would be to have a pro fix it. All the other appliance companies in the area refused to give me an estimate over the phone (even hypothetical based on my diagnostics, knowing their techs might find something else wrong). Bright Appliance was the only company willing to give me a ballpark. We did not end up using Bright Appliance, because we had already purchased the parts for the fix when I heard back from them. However, I would call them again without hesitation the next time I need help with an appliance, because I appreciated their honest...

We have used Peter from Bright Appliance a number of times. What I really appreciate about him is his genuine authenticity and absolute knowledge of his work and business. He often already knows what a solution to my issue is just by me giving him information over the phone. A few times he saved me the time and expense of having a repair person come out by troubleshooting over the phone. When we have needed a repair, he takes the time to make sure that all is well again with our appliance. I believe his rates are fair. He is and will continue to be my go to person for appliance repair....