ConvenientMD Urgent Care — Local services in Agawam

Called was on the phone over ten minutes waiting to hear if they do a certain blood test. Hung up and call back asked the same question and was put on hold again for 15 minutes. When I had called back the girl who answered even asked and confirmed the test I was inquiring about yet still couldn’t tell me on the second call if she had the answer if they off the test. Waiting almost a half hour total with no answer if they offer a certain test isn’t good...

There isn’t just one factor as to why I’m giving a 10. Instead, the whole experience was a 10. From the time I called the day before to ask a couple of questions, to the minute I walked out the door at the end of my appointment. I was extremely impressed with everyone. The staff was very professional, I was treated with the utmost respect and I received excellent medical care. I am glad they are in Agawam and I will very happily use them again,...

It turned out that I was the very first patient at this location and the entire staff seemed anxious to help and get to work. After I checked in, I was seen right away, taken for xrays, given a final diagnosis, a prescription was called in and I was discharged. All within an hour....