Kautsch True Value — Local services in Alamo

I bought some parts for a gas stove, i saw the cashier put my items in a bag i.put my receipt in the bag as well.I tied a knot on the bag drove and kept working . I got home in Hidalgo at about 8 PM to realize I was missing a part. How hard is it to put 2 items in a bag. No dinner at had to buy dinner. Early next morning I had to practically prove that I wasn't trying to scam them out of another part. They reviewed their cameras I was free to take the part the cashier did not put in the bag, after a trip back and forth my gas time. It's sad to mention that employees as a Hispanic give a cold shoulder vs a white winter Texan they would've rolled out the red carpet and gladly given them their part no questions asked. The guy after reviewing cameras came out back to the office walked out with my part in hand and asked me if that was my part. They knew I had left it behind but I'm a...

I started out to build an addition on my mobile home with environmentally friendly material. A friend who works at Lowe’s told me to go to this hardware store and I would find everything I needed to complete my project. I met and sat down with the 4th generation owner John. What a pleasant experience it turned out to be. What he didn’t have in stock he found and got for me. Exceptional service, quality materials and they stand behind what they represent and sell. He even designed the layout for me after providing him site dimensions. This is reminiscent of our small town hardware store where I came from. Highly recommend this place to everyone that wants to build additions, porches,...

This is a convenient, one stop shop for hardware or even run of the mill household supplies. The staff is helpful and easy going. I love the people who shop here. It's a friendly gathering place, where even if the employees don't have the answers, someone shopping there does.

It offers more than one would expect with a store this size. I suspect in order to keep their prices low, they offer a lot of off-brand merchandise. This isn't necessarily a bad thing, but there are some things one shouldn't cut corners on, like door locks. That said, it's still a solid choice for a...