Tower Burger Co. — Restaurant in Alamo

This place USED to be a staple in our restaurant rotation, it was 5 stars across the board. My sister & I went a couple months ago, and they were out of wing sauces, ranch, lids for the cups, napkins, and tea. The food was good, but the service was TERRIBLE. I chalked it up to just some management issues, got over it. Today my brother, my daughter, and I went. The cashier was very friendly. No sweet tea again, she told us they weren't able to brew anymore because they didn't have something, couldn't hear her. The food came, my burger was perfect. My brother got the Tower Burger and holy hell was that thing disgusting. The buns tasted the way paint varnish smells. He couldn't take more than 2 bites, so he went up to the counter to try to get ahold of one of the staff. No one acknowledged him. I could hear him saying "Excuse me" from the other side of the restaurant & the cook standing literally in front of the window did not even nod in his direction! I walked over, I had to bang on the counter so he'd look up at me. I told him the issue. He repeated it to the cashier who was back there & another cook. The 2nd cook then walked towards me, looked at me, then looked at the cashier and said "Find out what she wants" so I told him I just wanted new buns for the burger. He blew me off, the cashier came out & finally the issue was resolved. The cooks told her that the reason it tasted bad is bc they used oil to toast the buns, but my burger was fine.

Short story long, I need to find a new place to get...

Edit: This used to be one of our favorite places in the RGV, but I think we just had our last meal there. They used to have a $2 burger special on Tuesdays and .25 wings on Wednesdays, and we were known to hit both days for the great deal. They have raised their prices, which is understandable considering this economy, so I don't fault them for that. The service has always been a bit slow, but, again, with the specials, the staff is busy. Today, however, with very few customers in the place, we waited 44 minutes for two burgers and fries! I had to ask twice about our food, and when it finally came out, there was no explanation or even an apology offered for the wait. So disappointed in the service and the quality, and we probably won't be back. One more thing, the floor is so sticky that your shoes stick to it as you walk across it. There are a lot of really good burger places in the RGV. Add another to the list! The burgers are generous and tasty, and when you add fresh cut fries and a drink, you get a filling meal and, in my case, leftovers for later. They also serve wings with a number of different sauces, and I can't even tell you which sauce is my favorite! Each one was better than the last. This place is now on our 'to go to' list whenever we're...

Excellent customer service, but horrible kitchen staff. I am keto and do not eat bread. I ordered a fungus amungus, bunless and asked if they could wrap the burger in the leaf lettuce that they offer. I was told they could not do that despite having the lettuce and despite it being a popular request. So instead I ordered an extra Patty so both patties would be the "bread" and you put the veggies/cheese in between. No, I got served a stacked "burger" in their way:

Bacon Cooked egg Jalapenos, onions and mushrooms Cheese Patty Cheese Patty

I was told that kitchen only knows how to make it "this way". Are you kidding me? Either the owner is stubborn and doesn't listen to his customers or the kitchen does not know how to follow simple instructions.

Every other burger business has kept up with the health trends, this one I'd avoid.

1/5 stars because honestly, how do you not prepare a an order on how the customer requests it? A burger of all things.

I will tell others about my experience via word of mouth and social...