Walgreens — Local services in Alamosa

Walgreens called my 86 year old mother-in-law to inform her she had a prescription ready to be picked up. After visiting with her doctor last week, she figured her family doctor had called in the prescription. On a limited income she purchased the prescription for $75. Upon arriving home she realized the prescription she paid for was not from her family physician it was three bottles of eye medicine from a procedure completed several months ago. Her eye doctor did not call in the script and the pharmacy claimed the eye medicine was not part of an automatic refill. The prescription was not authorized by a physician or my mother-in-law. When contacting the pharmacy the only thing they could tell us was that they were sorry, they could not refund money or allow us to return the unopened prescription. Sensing we were upset, they transferred our call to the managing pharmacist. After a few minutes we were informed the managing pharmacist could not speak to us and that there was nothing that could do about it. Our biggest concern with this incident is the pharmacy filled an unauthorized prescription and billed a patron for their mistake. In addition to apologizing for their mistake they could also take accountability for it and makes changes to see that it didn't happen again. BTW my mother-in-law already had three bottles of the eye medicine and doesn't...

SAD and DISAPPOINTING. As a veterinarian treating a pet who lives near Alamosa, I asked my team to call-in a prescription of prednisone 2.5 mg tablets for the poor little chihuahua x beagle mix. The pharmacist Jerry was extremely rude stating this was not a formulation that the pharmacy carries or dispenses, nor would he order the drug for the client/pet (it is important to note that Walgreens corporation have the option of ordering differing formulations of standard drugs and has done this before nationwide and statewide for my patients). He then stated "you couldn't just send it in?" (referring to him being annoyed by having to get on the phone with my technician).

Thanks to the terrible customer service of pharmacists like Jerry, this dog will need to find other resources to treat her life threatening meningitis in the remote mountain town. Thank you Jerry for us "inconveniencing" you from doing the job you are paid to do.

Disclosure: I was formerly a stock holder in Walgreen Boots Alliance - I sold all shares today after this...

I had surgery this morning. My Dr. called my prescription in. Somehow, the pharmacy IS OUT OF some MEDICATION, but didn't tell anyone. I went to a different pharmacy, and the Walgreens pharmacy HUNG IP ON HIM! They are rude. I've called before, and they don't even say hello. They pick up the phone and put you on hold. I live an hour from here, but they don't care. I've never actually spoken to them on the phone, because they just hang up on people. I won't go here again. If you don't have enough employees, hire them. This process started 3 hours ago, and because Walgreens can't be bothered to do their job, and answer the phone, I still don't have my meds, after a labral tear repair. You're pharmacy staff is garbage, and you should...