HobbyTown — Local services in Alamosa

I simply called to ask for prices on two items, and the female answering the phone my 1st call would not verify that it was the correct location I was calling and said that it WAS NOT the Alamosa HobbyTown store. The phone number isn't a known local prefix, which is why I questioned if I had the correct store.

I was just there last week and check my receipt and it was the same number I dialed. I redialed after she hung up on me in the middle of me asking her a question and the other owner, her husband answered. I believe the first call said Tammy was her name, the owner also, but can't be sure as I was hung up on so quickly.

I explained the prior call, and it was ignored without an apology or further inquiry. Matt, the owner, was helpful to an extent, but was in such a rush to get off the phone I didn't feel comfortable continuing a phone call to further ask details. Looks like Amazon gets my Xmas business this year. Free shipping, guaranteed customer service, no misinformation and warranties since 2003. A bit better option for many, or at least myself. The owner didn't even know his own layaway policy.

Usually in store is a great experience, but seeing former HobbyTown employees at their new jobs elsewhere in the community, I hear the working environment is quite stressful with controlling management/demanding owners. Even current employees have stated the same. After being ignored and treated rudely as a customer by the owner as a customer, I can't imagine employment there.

I won't be coming back, which is sad as it's local and convenient, but customer service should be top priority, especially when talking about purchases over $1,800. Online stores are usually 10% cheaper in price on everything HobbyTown sells except models and role play games. Good luck to future customers.

No need to reply, Matt (or Tammy), for my sake, as it was well proven that I wasn't a concern today, so I shouldn't be here when you attempt to reply. You're helping facilitate hobbyists and gamers in the San Luis Valley, but that's now the only positive I see, hence the 2 star instead of 1...

The town of Alamosa has quite a few interesting stops for visitors. But, if you live here and are a hobbyist, this makes a great local resource. They specialize in Radio controlled cars, planes, and boats. But they also have a pretty great table top gamer section for players of D&D, Magic the Gathering, and Warhammer upstairs and arrange social meet ups and game nights. Family game night options are also available, as well. Not really a gamer? They have you covered with plastic model cars, model trains, STEM toys, illustration supplies, kids' crafts, and model rocket kits that are sure to make a boring weekend into a blast. There are indoor test tracks for your favorite RCM, and a full model train track in progress. They are definitely worth the gas you save driving into the city....

This has to be one of the worst hobby shops I' have ever seen I don't believe i seen an adult one they have a 14 year old kid that doesn't have the 1st clue on anything other chewing gum if waste your money in this horrible excuse of a hobby shop it's places like this that are ruining the remote control hobby the owner of this bubble gum stadium should hire someone that actually understands what they are doing and someone who actually has customer service Amain hobbies ruined hobby town I would drive to Denver to a reputable shop that actually understands customer service and sells remote control I'm pretty sure walmart has a better selection do Alamosa a favor close your doors before you...