Hummels Flowers Inc — Local services in Alaska

Me and my girlfriend have been coming to this place for years and also been referring them to friends and family and we were always satisfied with the customer service and preparations until today. My girlfriend came in to inquire about getting flowers prepared in advance for our wedding. The moment she told the owner when our wedding date is, she was taken aback and told my girlfriend in a rude way that she can’t prepare flowers for our wedding because it’s the week of valentines. She looked like she was about to reconsider when my girlfriend assured her that it is a small wedding and will be only needing 3 bouquets. When my girlfriend told her how much our budget is, she then started refusing again. Stated that our budget was too “low” and how she has a lot of preparations to do for the upcoming valentine week. My girlfriend then asked what is the minimum price that she’s willing to accept/offer so we could all meet each other halfway, her reply was “no no there’s no minimum price” ... if that was the case, if there wasn’t a “minimum price” then why refuse the service? She then told my girlfriend to buy flowers from Carrs or Fred Meyers and to just “do it herself” If we wanted to “do it ourselves” then we wouldn’t even bother stopping by in the first place. I understand that valentines week is such a hectic week for a florist, it’s still not enough of an excuse to refuse a service and be rude to a loyal customer. Especially if the order is being made 3 weeks in advance and was even trying to negotiate for the “right” price. In the end, Hummel’s just lost customers. By the way, we went to a different well known florist in town and was able to accomodate our small request in a friendly,...

Their service was so exceptional, it's caused me to write my first ever review. I initially settled on Hummels based on their competitive prices (which themselves merit a high rating), but it is their honestly incredible service that earns them five stars. I was looking for flowers of a certain color, and couldn't find them anywhere, so I joking referred to my inability in the note attached to my Hummels order. They next day, they called and let me know that they did, in fact, have the color I was looking for, and changed the order no problem, and even suggested a corresponding change in the note. I'm not one to gush, but their initiative both perfected my order and guarantees that any time I need flowers in Anchorage, I'll be...

The flowers for our wedding came out beautiful. The only thing that bothered us is that the price of the bouquet was negotiated with the owner to reflect the extra cost of stem dying a rose -- we received a spray died rose. We went in to ask about this but the employee that made the bouquet said that there is no price difference. We couldn't talk to the owner because she was on vacation. We felt like we got cheated. On the invoice, it just shows $120 for the bouquet but doesn't break it down to show how that amount was derived. When placing a complex order, I would suggest getting a detailed invoice with a breakdown of what you're...